<< PrevIndex of 90 Sample Resumes

This resume was written or critiqued by a member of Susan Ireland’s Resume Team. The job seeker agreed to allow us to make his or her resume anonymous and to post it on this website.

To learn how to write an effective resume, go to 10 Steps: How to Write a Resume. To write your resume with easy-to-use templates, sign up for Susan Ireland’s Ready-Made Resumes.

Candace A. Lienne
123 Orange Avenue , #11
Orange City, Florida 12345
123-555-123
clienne@bamboo.com

OBJECTIVE: Research Analyst, PCs or Semiconductors

QUALIFICATION HIGHLIGHTS

* Over 12 years bringing clear, meaningful PC knowledge to technical and non-technical users.

* Broad experience in collaborative and independent PC research and evaluation, including interviewing and surveying, building and upgrading, testing, writing and editing.

* Project manager and data manager for PC Universe’s PC Reliability and Service survey.

PROFESSIONAL EXPERIENCE

1996-2004, PC Universe, Miami, Florida
Senior Technical Editor, 2003-2004
Technical Editor, 1999-2003
Assistant Technical Editor, 1996-1999

Research & Analysis

* Designed and implemented data analysis; rated and reported processes for five consecutive PC Reliability and Service surveys.

* Developed specifications for data tabulations and score reports.

* Led senior staff in selecting rating measures and developing scoring procedures.

* Performed statistical analyses and ran scoring tabulations using SPSS.

* Devised process to distribute and use ratings properly in Features and Reviews.

* Reported survey results to vendors, senior staff, and company president. Fielded and logged inquiries from vendors about survey.

* Awarded bonus and commended by supervisor: “Camille’s work on this project greatly contributed to a much higher level of confidence in the data than we’ve ever had before.”

* Managed survey of 15,000 PC Universe subscribers on PC reliability and service (January 2004 issue).

* Trained and directed project team through entire six-month survey project, including rating of major home PC, work PC, and laptop vendors.

* Oversaw project schedule, questionnaire, summary analysis, and promotions.

* Served as primary contact for outside research company.

* Extended survey and ordered e-mail solicitations to increase response.

* Co-developed surveys on printer reliability and best places to buy a PC. Automated editors’ evaluations by normalizing and weighting surveys’ key results in Excel.

Writing & Editing

* Edited for technical accuracy dozens of features, reviews, news stories, and columns per month.

* Supported staff of 50 editors in article planning, test planning, presenting technical material, and evaluating performance.

* Edited column illustrating key PC upgrades, including CPU, memory, graphics, and storage. Collaborated with author and designer on lineup, info graphics, and photographs.

* Wrote product reviews, news stories, and features. CEO’s response: “Your technical expertise and extensive research is exactly the type of top-notch journalism PC Universe readers appreciate.”

Technical & Project Management

* Tracked semiconductor beat, including microprocessors, memories, and chip sets. Established significant relationships with industry vendors.

* Collected and maintained the specifications of all x86 CPUs produced since original Pentium.

* Tracked trends at technical trade shows, conferences, and 50-75 vendor meetings per year. Reported findings to editors in written reports and staff meetings.

* Configured and maintained six PCs for editors to test products under multiple operating systems.

* Achieved goals in annual incentive bonus plan for seven straight years (100% success rate).

1995-1996, M&T Publishing, Orange City, Florida
Hardware Support Specialist

1992-1995, Personal Computation, Daytona, Florida
Associate Editor

EDUCATION

* B.A., Political Science, University of Wisconsin, Madison, 1992

Professional Development

* Advanced Editing Workshop, University of Miami Extension, 2003

* SPSS coursework: Basics, Intermediate, Tables, and Survey Research, SPSS, Inc., 2002 and 2003

* New Media News II, Miami State University, Multimedia Studies Program, 2001

* Magazine Management Overview, University of Miami Publishing Institute, 2000

<< PrevIndex of 90 Sample Resumes

<< PrevIndex of 90 Sample Resumes

This resume was written or critiqued by a member of Susan Ireland’s Resume Team. The job seeker agreed to allow us to make his or her resume anonymous and to post it on this website.

To learn how to write an effective resume, go to 10 Steps: How to Write a Resume. To write your resume with easy-to-use templates, sign up for Susan Ireland’s Ready-Made Resumes.

ZORRA D. JACKSON
123 Smith Street, Apt. #D
Oakland, CA 12345
123-555-1234
ZorraJ@bamboo.com

OBJECTIVE
A position in IT Management

SUMMARY OF QUALIFICATIONS

* More than 10 years in IT Management, including strategic direction, budget preparation, vendor relationships, and planning and operation of Data Centers.

* Skilled in evaluating current and future technologies and leading purchase planning to support both short and long-term IT initiatives.

* A clear and direct project manager, skilled in developing and maintaining a broad vision, cultivating excellent relationships, and communicating effectively across the organization to build focused and productive teams.

PROFESSIONAL EXPERIENCE

1994-pres., UBUY, San Francisco, CA
Data Center Operations Manager, 1998-pres.

IT Management

* Managed and supported hardware and software operations at one on-site and two remote Data Centers, including more than 60 NT servers providing 24/7 service to 1,100 employees, dealers and resellers.

* Developed, administered and tracked a $1.2M capital budget, a $800K staffing budget and a $975K maintenance budget.

* Researched new technologies and calculated future needs to achieve accurate capacity planning. Negotiated hardware and software purchases and maintenance contracts.

* Developed, implemented and monitored service level agreements with staff and customers, ensuring compliance and quick resolution of specific issues. Achieved 99% system availability and 98% customer satisfaction for three years.

* Created and implemented disaster recovery plans and procedures for Data Center, including hot sites for mission critical applications.

* Evaluated and selected appropriate anti-virus and intrusion detection software for email and NT network to ensure complete and continuous coverage with no security breaches.

* Directed facilities management, including UPS, FM200 fire suppression system, HVAC and building generators. Negotiated vendor agreements.

* Managed multiple projects, including Pathworks to NT migration, Windows NT 3.1 to 4.0, VMS to UNIX servers, Citrix Thin Client implementation, Alpha to Intel migration, and development of new Inventory and POS systems.

* Received Customer Service Award 2006, an annual company-wide award based on excellence in customer service and vendor relations.

Team Leadership & Supervision

* Hired, trained and supervised a 12-member team providing email, NT administration, Data Center operations and Help Desk support.

* Facilitated weekly team meetings, individual consulting, and quarterly performance evaluations to motivate team members and foster a cohesive work environment.

* Communicated regularly with senior management and both technical and non-technical personnel to build effective cross-functional teams and ensure accuracy, consistency, problem solving and on-time project completion.

VMS Manager, 1995-98

* Planned and managed Data Center relocation from Fremont to San Francisco, including facilities planning and configuration.

* Directed all VMS systems operations and supervised two Computer Operators.

Computer Operator, 1994-95

* Operated and supported the VAX / VMS environment.

1992-94, VENTURES UNLIMITED, San Mateo, CA
Technical Services Manager

* Managed the VAX/VMS server for this venture capital firm.

PROFESSIONAL DEVELOPMENT

B.A., Psychology, University of California, Berkeley, CA, 1992

Classes, seminars and workshops in:
Project Management, Budget Preparation, Time Management, Team Building, Motivation, Staff Development and Diversity Training.

TECHNICAL SUMMARY

Operating Systems / Software Applications:
Microsoft Windows NT Server & Exchange
Citrix Metaframe
Microsoft SMS/SQL Server
NetIQ AppManager
Microsoft DHCP Server
UNIX

Hardware:
Compaq Servers
Compaq SAN
Alpha
Intel
Dell
Sun Microsystems

<< PrevIndex of 90 Sample Resumes

<< PrevIndex of 90 Sample Resumes

This resume was written or critiqued by a member of Susan Ireland’s Resume Team. The job seeker agreed to allow us to make his or her resume anonymous and to post it on this website.

To learn how to write an effective resume, go to 10 Steps: How to Write a Resume. To write your resume with easy-to-use templates, sign up for Susan Ireland’s Ready-Made Resumes.

SUSIE SMITH
111 Excalibur Drive
San Diego, CA 12345
(123) 555-1234
susiesmith@bamboo.com

OBJECTIVE
A position within a corporate experiential learning and development company
- Organizational Leadership
- Team Building
- Client Relations
- Performance Enhancement
- Coaching & Facilitation
- Alliance Building

STRENGTHS
* More than 10 years’ management experience in organizational leadership and relationship building with clients and team members.

* More than 8 years as an avid Class IV-V whitewater rafter, with trips to Nepal, Pakistan, Zimbabwe, Mongolia, Chile, and New Zealand. Skilled in easily building rapport with individuals from diverse cultures.

* A dynamic team leader; able to bring energy, enthusiasm, and humor to motivate team members to achieve potential and meet objectives.

* A highly organized manager and coach; able to quickly assess needs and provide tools to resolve difficulties, enhance learning, and improve performance.

PROFESSIONAL EXPERIENCE

1995-pres., HEALTHRITE, La Jolla, CA
Vice President / Director, Client Services, 1998-pres.
Project Manager / Systems Analyst, 1995-98

Organizational Leadership & Team Building

* Built a strong team from one to twenty members, fostering both independence and a cohesive, productive team environment.

* Utilized clarity, humor, well-defined goals, and a positive work ethic to establish a spirited organizational culture throughout the company.

* Developed and implemented strategic objectives to ensure achievement of profitability goals and a high level of client satisfaction. Consistently awarded high rankings from a prestigious industry watchdog, the Singer Report.

* Created and led cross-functional teams in building a strong esprit de corps and supporting the smooth installation/conversion of new managed-care software. Developed business requirements, trained users, and supported client base.

* Planned and structured resources necessary to sustain growth of client base. Managed a $10M budget.

Client Relations & Communication

* Conducted dynamic and enjoyable training in relationship building and product knowledge for both clients and internal staff.

* Cultivated excellent long-term relationships with clients, maintaining ongoing communication and facilitating solutions to address concerns.

* Initiated User Group and implemented annual event for up to 1,000 users worldwide to encourage networking and increase product knowledge.

1994-95, SAN DIEGO GENERAL HOSPITAL, San Diego, CA
Non-Clinical Manager, Outpatient and Surgery Departments

* Supervised administrative staff of 20 and developed policies and procedures.

* Managed large-scale implementation project of new scheduling, inventory, and reporting software system for both departments.

Previous experience includes:
Assistant to Vice President of Sales, Managed Care Associates, San Diego, CA
Assistant to Executive Director, Occupational Health Program, Rialto Hospital, San Diego, CA
Office Manager for Emergency Services Group, Rialto Hospital, San Diego, CA

VOLUNTEER ACTIVITIES
2004-pres., Steering Committee for the 25th Celebration of Women in Athletics at UCSD
2004-pres., Search Committee for Athletic Director at UCSD
2002-03, Elected Director, UCSD Alumni Association, Board of Directors
2001-03, Member, UCSD Diversity Committee / Co-Chair, 2003
2001, Organizing Committee, 50th Anniversary of the UCSD Alumni Association

EDUCATION
M.P.H., University of California, Berkeley, CA
B.A., Physical Education, University of California, San Diego, CA

<< PrevIndex of 90 Sample Resumes

<< PrevIndex of 90 Sample Resumes

This resume was written or critiqued by a member of Susan Ireland’s Resume Team. The job seeker agreed to allow us to make his or her resume anonymous and to post it on this website.

To learn how to write an effective resume, go to 10 Steps: How to Write a Resume. To write your resume with easy-to-use templates, sign up for Susan Ireland’s Ready-Made Resumes.

Lawrence Cotrell
123 Panini Street, Boise, ID 12345
123-555-1234
lcotrell@bamboo.com

OBJECTIVE: Technical Account Manager/Customer Quality Engineer

HIGHLIGHTS OF QUALIFICATIONS

- Highly experienced in technical account management and support with higher education in engineering.

- Effective and knowledgeable working with cultures worldwide gained from years of international travel.

- Strong and positive communicator when working with clients from any country around the globe.

- Exemplary problem-solving skills; able to identify problems and implement corrective processes.

PROFESSIONAL EXPERIENCE

PARAMOUNT CORPORATION, Boise, ID & Jakarta, Indonesia, 2004 to present
Branch Manager, North America

- Hired to start up operations of U.S. branch of Indonesian-based manufacturing company.

- Secured initial marketing budget of $12 million; developed marketing plan and test marketing.

SIGNATURES TECHNOLOGY, INC., U.S. & Asia, 2002 to 2004
Qualifications Manager

- Team Lead for Asia/Pacific (2002-2003) and U.S. (2003-2004) hard disk drive qualifications for outsourcing partners and customers including the top seven computer manufacturers.

- Oversaw all aspects of integrating new disk drive products in customer systems. This included directing activities of “Pre-Sales” Qualification Team composed of salesperson, applications engineer, customer quality engineer, and account manager.

- Identified problem that new product introduction cycles in Asian market took longer than counterparts in U.S.; implemented internal scheduling and product release changes that significantly shortened cycles and tripled Asian customer qualification starts.

- Improved product time-to-market by reducing development delays with the implementation of a user-friendly, web-based system that centralized and disseminated customer product requirements/changes.

- Halved qualification time by transitioning customers to a standardized product testing process.

- Increased product qualification completion rate to 100% by initiating comprehensive program of teleconferences, action item logs, and diligent follow-up procedures.

HIGHEND ELECTRONICS, White Bird & Boise, ID, 1994 to 2002
Technical Account Manager, HighEnd Key Modules (1999-2002)

- Managed joint development of CD-Recorders and CD-Rewritable products between HighEnd European manufacturing plants and HighEnd U.S.; implemented effective quality assurance program.

- Trained U.S. engineers in CD-Recorder technology and coordinated development between U.S. and European partners.

- Set-up compatibility test lab and ran functional testing; communicated results to all levels and areas.

- Performed on-site quality reviews of HighEnd manufacturing plants in France, Italy, and the UK.

- Effectively contributed to revenue increase from $80 million to $250 million.

Technical Support Manager – CD Recorder, HighEnd Laser Magnetic Storage (1997-1999)

- Managed technical support organization for CD-Recorder product line in U.S. and Asian markets.

- Traveled extensively within U.S., making presentations to prospective OEM customers.

- Provided worldwide support to software developers and hardware integrators.

- Trained HighEnd technical support engineers in CD-Recorder technology.

Senior Application Engineer – International, HighEnd Laser Magnetic Storage (1994-1997)

- Provided pre-sales engineering support for 5.25-inch and 12-inch optical storage drivers and IBM 3480 compatible tape drives.

- Traveled extensively throughout the U.S. and Europe, troubleshooting problems for accounts including national law enforcement organizations, airports, and government agencies.

- Established a network-based Help Desk system and bulletin board system for customer service.

- Assisted customers with product integrations; gave technical presentations and service classes.

- Identified firmware, hardware, and software issues using bus analyzers, interface boards, and diagnostic programs; reviewed product specifications and engineering changes; wrote diagnostics programs.

NICOLET INSTRUMENT CORPORATION, Singapore & San Francisco, CA, 1986 to 1994
Senior Field Service Engineer

- Restored company’s presence in Singapore as a major spectrometer supplier by rebuilding service department.

- Hired and trained engineers in infrared spectrometer installation and repair for center in Singapore.

- Performed on-site surveys and corrected problems for Singapore customers.

- Prior to assignment in Singapore, led the largest territory in U.S., performing installation and maintenance of clients’ infrared and mass spectrometer systems. Efforts increased service revenue 100% per year.

- Traveled throughout Europe, Asia, and Indonesia, providing on-site support and training. In one instance, repaired system in India that had been down for two years, thereby reestablishing revenue of $500,000.

- Developed diagnostic routine that reduced return service calls by 35%.

CONTROL DATA CORPORATION, San Bruno, CA, 1984 to 1986
Customer Engineer

- Performed preventive maintenance and emergency repairs for local accounts’ mainframe computers, tape drives, disk drives, and other mass storage devices.

- Established tape drive maintenance program that significantly increased product uptime.

EDUCATION

B.S.E.E. (Electrical Engineering) – Idaho State University, ID

Certificate in Computer Technology – Enhanced Data Institute, ID

Continuing Education includes courses in:
- Delivering Customer Satisfaction
- Working with Asian Culture
- Conflict Resolution
- HP-Gas Chromatography
- Six Sigma Training
- Time Management
- Structured Programming
- C++
- Pascal

<< PrevIndex of 90 Sample Resumes

<< PrevIndex of 90 Sample Resumes

This resume was written or critiqued by a member of Susan Ireland’s Resume Team. The job seeker agreed to allow us to make his or her resume anonymous and to post it on this website.

To learn how to write an effective resume, go to 10 Steps: How to Write a Resume. To write your resume with easy-to-use templates, sign up for Susan Ireland’s Ready-Made Resumes.

Christopher Rightland
123 Rangeley Rd.
Hillsdale, TN 12345
123-555-1234
crightland@bamboo.com

JOB OBJECTIVE: Auto Industry Program or Project Manager

SUMMARY OF QUALIFICATIONS

+ Four years’ program management experience in the automotive industry.

+ Exceptional collaborator; able to bridge company and client interests.

+ Highly organized and accurate; strong analytic and presentation abilities.

+ Track record for meeting timelines and exceeding expectations.

+ Experienced in RFQ and PPAP/APQP quality processes; computer proficient.

PROFESSIONAL EXPERIENCE
2002-04, U-Save Sales, Hillsdale, TN
PROGRAM MANAGER
Co-managed OEM injection molding programs which grew from $2M to $10M.

+ Managed program implementation from quote to production using MS Project.

- Ensured that deadlines, quality standards, and client expectations were met.

- Coordinated teams from engineering, quality, design, tooling, and purchasing.

+ Served as liaison between staff and clients, earning their confidence with reliable follow-through and clear communication.

+ Collaboratively prepared hundreds of RFQs and reviewed them meticulously to ensure accuracy, completeness, and timely submission.

+ Created and maintained sales forecasts for two dozen products, projecting and analyzing production, revenues, and capacity to inform key business decisions.

+ Performed market research, developed documentation, and delivered PowerPoint presentations that ultimately won a new door handle commodity contract.

+ Coordinated transfer of ten production tools to our facilities from competitors.

1998-02, Rodham Corporation, Carola, TN
MARKETING CAMPAIGN COORDINATOR, 2001-02
Won management support and managed campaign for unique aftermarket product.

+ Presented products and addressed questions from prospective customers at 15 commercial and technical trade shows.

PROGRAM MANAGER, 1999-01
Administered $5M in exterior automotive products programs, including management of RFQ process, client relations, production volume, and PPAP.

+ Developed highly accurate production floor spreadsheet to track production inventory by tool and process for each shift.

ADMINISTRATIVE ASSISTANT, 1998-99

TRAINING & EDUCATION
PPAP & APQP Quality Training, Great Motors Inc., Detroit, MI
General Studies coursework, Treeton University, Treeton, KY

<< PrevIndex of 90 Sample Resumes

<< PrevIndex of 90 Sample Resumes

This resume was written or critiqued by a member of Susan Ireland’s Resume Team. The job seeker agreed to allow us to make his or her resume anonymous and to post it on this website.

To learn how to write an effective resume, go to 10 Steps: How to Write a Resume. To write your resume with easy-to-use templates, sign up for Susan Ireland’s Ready-Made Resumes.

HARRY HUMPHREY
123 San Bernardo Street, #123
Portland, OR 12345
123-555-1234

CAREER OBJECTIVE
A position in Marketing & Product Management
with a focus on Project Coordination and Team Leadership

SUMMARY OF QUALIFICATIONS

* More than six years’ experience providing increasing levels of leadership in marketing and product management for an internationally known industry leader. Adept at working with multiple brands and consumer segments.

* Skilled in strategic planning and implementation; able to prioritize effectively, multi-task and achieve objectives within time and budget.

* A clear and dynamic communicator; able to present marketing programs to diverse audiences and negotiate agreements with vendors.

* Known for building strong relationships with internal and external partners.

PROFESSIONAL EXPERIENCE

1998-pres., ALMOST NIKE, Portland, OR
Marketing Programs Manager, 2003-pres.
Visual Manager, 2001-03
Marketing Specialist & Assistant, 2000-01
Sales Operations Specialist, 1998-00

Marketing & Product Management

* Consistently achieved corporate objectives by selling-in marketing and visual programs for ShoePRO, Almost Nike and Hikers brands.

* Negotiated and collaborated with brand marketing and account partners to create and customize programs that improve sell-through for target markets.

* Worked with marketing, advertising, merchandising and account executives to develop strategies that generated sales of new or selected products.

* Presented marketing initiatives at New York Market Week and customer meetings.

* Co-produced and managed annual budgets of $3-8M. Provided budget management to accounts, ensuring that key items were advertised; wrote and presented marketing briefs on ROI for senior executives.

* Designed and coordinated special onsite events and incentive programs to promote brand awareness and increase sales. Consistently developed successful programs within strict deadlines and budgets.

* Negotiated with visual and merchant teams for appropriate space and shop enhancements to improve flow and increase sales.

* Synthesized sales information; collaborated with store planning and account executives to provide ROI analysis to key internal partners to determine viability of marketing, advertising and visual programs.

Team Leadership

* Trained merchandise coordinators and sales associates to implement merchandising and visual strategies to support company-wide, on-floor programs.

* Worked with store planning teams to create floor plans consistent with product assortments and key initiatives.

* Coached and directly managed Retail Marketing Specialist to ensure accurate budget management, daily operations and prompt resolution of issues. Provide motivation and evaluation to foster staff development.

* Developed customized materials for on-floor coordinators, including seasonal product and merchandising briefs, Point-of-Sale and product placement plans for three brands reaching all consumer segments.

* Provided training tools and direction to selling specialists in partnership with account and brand management team.

1996-98, EXPERT MEETING MANAGERS, Seattle, WA
Events Manager

* Designed and coordinated meeting and special event programs for Seattle-based companies, including planning, budget development and event management.

* Selected sites, negotiated contracts, created menus, developed print and collateral materials, coordinated travel and logistics, and provided onsite assistance to monitor function setup, staffing and service.

1992-96, INVESTMENT BANKERS R US, Seattle, WA
Marketing Coordinator / Meeting Planner

* Maintained corporate marketing library, updated company fact sheet and biographies, handled press releases, arranged advertising space for industry-related articles and print ads for vertical publications.

* Researched and reviewed prospective clients using online computer services, referring optimal candidates to Marketing Manager.

* Directed and coordinated corporate and industry events, including multimillion-dollar equipment leasing deal closings, company meetings, parties, receptions and dinners.

* Secured event speakers and coordinated transportation and accommodations for out-of-town guests.

Previous experience includes:
Office Supervisor for Temporary Personnel Agency, Seattle, WA
Staff Assistant to Representative Joe Politic, Washington, DC

EDUCATION & TRAINING

B.A., Public Affairs, University of California, Berkeley, CA, 1988

Team Leadership seminar, American Management Association, 2004

<< PrevIndex of 90 Sample Resumes

<< PrevIndex of 90 Sample Resumes

This resume was written or critiqued by a member of Susan Ireland’s Resume Team. The job seeker agreed to allow us to make his or her resume anonymous and to post it on this website.

To learn how to write an effective resume, go to 10 Steps: How to Write a Resume. To write your resume with easy-to-use templates, sign up for Susan Ireland’s Ready-Made Resumes.

Terry Karnapy
123 Ward Drive
Mt. Folsom, CO 12345
123-555-1234
tkarnapy@bamboo.com

JOB OBJECTIVE
Planner or Manager in Procurement, Supply Chain, or Inventory/Materials

SUMMARY OF QUALIFICATIONS
- Two strong years in supply chain improvement, and nearly ten years in purchasing, inventory management, supply chain analysis, and sales.

- Track record in statistical base forecasting, scheduling, presentations, negotiations, collaboration, and team leadership.

- Quick learner with an eye for cost-cutting and efficiency opportunities.

- APICS certification expected December 2004.

PROFESSIONAL EXPERIENCE
1996-pres., Colorado Corporation, Boulder, CO (2001-pres.) & Denver, CO (1996-01)

Buyer/Planner, Specialty Products, 2004-pres.
Forecast inventory requirements, assessed risks, and purchased materials for a $19.2M profit center, significantly reducing transportation costs, carrying costs, capital investment in inventory, and inventory management costs.

- Created and implemented successful plan to shift from replenishment to supply chain management model, as principal analyst in four-person pilot project team.

— Cut capital investment in inventory by $1.37M while increasing customer fill-rates from 96.0% to 98.6% for 1,700 SKUs in 30 facilities.

— Presented methods and outcomes to senior managers, and trained other groups in new supply chain approach.

— Provided user requirements to IT development team for new corporation-wide MRP system; met weekly to demo prototype releases.

- Maintained strong vendor relationships. For example, improved relations with a delinquent manufacturing partner while negotiating a $135K settlement (including $7K in accrued interest) for past-due rebates.

- Reduced delivery times by switching from weekly to daily projections for transportation and production runs.

- Identified opportunity to cut costs by analyzing impact of adding or removing SKUs; developed entry and exit plans with clear criteria and break-even requirements.

Senior Inside Account Manager, National Accounts, 2001-04

Inside Account Manager, Millwork and National Accounts, 1995-01
Built Home Supplies, Inc. account from $10M to $38M in two major regions, managed sales team, developed programs, and grew additional accounts.

- Led seven-person sales team to meet sales goals, anticipate client needs, develop new services, and provide top-notch sales support.

- Scheduled production activity control and logistics for door and window lines.

- Identified gaps in credit process and saved almost $90K in loss prevention with process improvements.

- Improved order placement computer processes and trained staff.

- Developed millwork special order plan, monitored order cycles, and negotiated standard and special pricing.

- Managed inventories and trained store personnel.

Plywood Product Manager, Industrial Accounts, 1996-00 (concurrent with above)
Purchased and maintained $3M plywood product line, internally supporting plywood sales and hedging inventories on upcoming sales.

- Consistently exceeded goals for sales, inventory management, and productivity.

- Set pricing, negotiated special deals, consulted with sales staff, and personally handled key accounts.

1993-95, Holiday Hotel, Denver, CO
Loss Prevention Shift Supervisor

EDUCATION & TRAINING
Production and Inventory Management Certification, expected December 2004

APICS (American Production and Inventory Control Society)

B.S., Business Administration, 2001, Helman College, Boulder, CO

Meyers-Briggs Leadership Workshop, Colorado Corporation Training Program

<< PrevIndex of 90 Sample Resumes

<< PrevIndex of 90 Sample Resumes

This resume was written or critiqued by a member of Susan Ireland’s Resume Team. The job seeker agreed to allow us to make his or her resume anonymous and to post it on this website.

To learn how to write an effective resume, go to 10 Steps: How to Write a Resume. To write your resume with easy-to-use templates, sign up for Susan Ireland’s Ready-Made Resumes.

Mitchell Tyree
25 Second Avenue
St. Paul, MN 12345
(123) 555-1234
mtyree@bamboo.com

JOB OBJECTIVE: An employee-training position with a focus on team building

HIGHLIGHTS OF QUALIFICATIONS

** Sixteen years in leadership roles for two corporations, both nationally recognized for excellence in their fields.

** Enjoy making presentations that contribute to company goals through problem resolution, team building, and organizational development.

** Impressive reputation for building cohesion among disparate groups and individuals.

PROFESSIONAL EXPERIENCE

TEAM BUILDING

Merrimack Corporation:

** Recognized for consistently building productive teams in different departments, despite organizational problems such as re-engineering, downsizing, and internal conflict.

** On behalf of CEO, currently administer a confidential program to identify Merrimack’s 200 top performing employees. Develop ranking criteria, monitor performance, write compensation guidelines, and oversee succession planning.

- As Quality Management Team Leader, resolved power struggles and racial tension using a positive approach to conflict resolution and staff development.

- Facilitated communication and cooperation among 14 service units, resulting in increased productivity and 28% reduction in overhead.

- Supervised a group of 73 administrative personnel, building a strong work ethic and providing cross-training that significantly improved work flow.

Computer Tech, Incorporated:

** Turned around an unprofitable business unit, achieving a 15% profit margin in 10 months by developing a crew of 45 part-time employees from socio-economically diverse backgrounds.

- Replaced 75% of staff and promoted 60% of personnel into leadership positions.

- Raised standards through customer service, operations, and team building training.

- Stopped internally organized theft of approximately $12K per year.

TRAINING

Merrimack Corporation

** Taught 12-part communication skills classes to enhance staff cooperation and productivity.

** Wrote technical procedures and provided one-on-one training to a major corporate client, instilling a level of confidence that led to a $4M increase in the contract value.

** Incorporated Myers-Briggs and organizational development material into weekly department meetings to break down interpersonal barriers and share job knowledge.

WORK HISTORY

1991-present, Merrimack Corporation, Saint Paul, MN
Executive Programs Director, 2000-present
Facilities Support Services Director, 1997-2000
Administrative Services Director, 1995-1997
Project Manager, 1991-1995

1988-1991, Computer Tech, Incorporated, Minneapolis, MN
Training Supervisor, 1989-1991
Store Manager, 1988-1989

1980-1988, High School Systems, Detroit, MI and Flint, MI
English Teacher

EDUCATION AND CERTIFICATION

M.Ed., Public School Administration, Howard University, Washington, D.C.
B.A., Black Studies, minor in Sociology, Michigan State University, East Lansing, MI

Myers-Briggs Type Indicator Certification, Association for Psychological Testing
Quality Management Team Leader Training, Reiter Corporation

PROFESSIONAL AFFILIATION

American Society of Trainers and Developers (ASTD)

<< PrevIndex of 90 Sample Resumes

<< PrevIndex of 90 Sample Resumes

This resume was written or critiqued by a member of Susan Ireland’s Resume Team. The job seeker agreed to allow us to make his or her resume anonymous and to post it on this website.

To learn how to write an effective resume, go to 10 Steps: How to Write a Resume. To write your resume with easy-to-use templates, sign up for Susan Ireland’s Ready-Made Resumes.

PATRICIA GONZALEZ
123 Russell Avenue, Pittsburgh, PA 12345
123-555-1234
pgonzalez@bamboo.com

E-COMMERCE PROJECT MANAGER

SUMMARY

* Over seven years’ technical project experience, seven years in relationship management, and over two years e-commerce project leadership.

* MBA and MS, Engineering (South American equivalents).

* Proven ability to target and reach high standards; widely perceived as a technical resource.

* Exceptionally precise yet comprehensive thinker; strong team builder; skillful negotiator.

* International, cross-cultural experience, and fluency in five European languages.

PROFESSIONAL EXPERIENCE

PayTime, Pittsburgh, PA, 2003-present

PROJECT MANAGER
Managed multiple IT projects for an e-payment provider with 20% monthly growth.

E-COMMERCE TECHNOLOGY
Developed e-commerce product allowing websites to accept online payments and establish credit relationships of up to $3M per month with banks.

* Led successful server-side gateway integrations with two large banks and oversaw gateway software integration with over 100 commercial websites.

* Upgraded product with new features, opening code to accommodate customer language and platform preferences, improving interface, and increasing security.

* Conducted thorough stress tests to meet financial industry quality standards.

* Adjusted to the unpredictable loss of a major partner by quickly integrating a new bank.

SYSTEMS DEVELOPMENT
Created extranet-based customer relationship systems allowing partners to track real-time progress of customer application and reducing processing time from 90 to 30 days.

* Built and rolled out branded website for company reseller network increasing lead response volume by 300% within two months.

* Implemented Goldmine sales tracking software, smoothly linking customer relationship systems.

* Dramatically improved customer ease of use and clarity of information.

TEAM MANAGEMENT
Attracted outstanding technical staff and catalyzed strong, eager performance with enticing challenges and responsibilities.

* Encouraged cross-training and peer mentoring, and created team cohesion by involving staff in rollouts and strategic planning.

* Established clear-cut job definitions, filled positions through internal promotion whenever possible, and trained and managed top-notch engineering team of eight.

RELATIONSHIP MANAGEMENT
Maintained high satisfaction among partners, customers, and clients.

* Collaboratively developed new projects with senior managers at partner companies, negotiating and expanding alliance terms along with technical goals and timelines.

* Oversaw technical e-commerce partnerships with major shopping carts (Miva, ECBuilder, ShopSite), completing integrations on time and expanding business opportunities for both partners.

* Championed top-level account service, facilitating the sales success of 15 resellers by ensuring relevant technical support and assistance with client relationship issues.

Para Force, Caracas, Venezuela, 1996-2002
Managed major accounts and developed engineering improvements for South American stainless steel leader.

VICE SALES MANAGER, 2000-2002
Increased sales by 22% in two years by managing major accounts, joining managers on sales calls, and overseeing product training of account managers from 35 international agencies.

* Won three of Para Force’s top ten customers, generating $2.7M annually.

* Designed layout and content of corporate website, conveying product benefits with simple, inviting, and educational images and ideas.

* Reduced errors by over 50% by troubleshooting price quotes and invoicing.

* Saved $1M annually by adjusting price policy to minimize dumping taxes.

PROCESS ENGINEER, 1997-2000
Streamlined operations of stainless steel welded tube factory with process engineering innovations.

* Improved cross-cultural relationship between plants in different countries.

* Designed and implemented concise production management chart, new product classification system, and defect classification chart, providing simple effective tools for plant managers.

IT ENGINEER, 1996-1997
Launched new ERP system on IBM AS 400; installed terminals; tested programs; educated sales force; provided support service; and taught computer-illiterate workforce of 70 how to use a PC.

EDUCATION

MBA, Universite de Caracas, Venezuela, 1996

MS, Industrial Engineering, Universite de Caracas, Venezuela, 1996

SOFTWARE KNOWLEDGE

Proficient in E-commerce, shopping carts, E-payment, HTML, FTP, ShopSite, Goldmine, ECBuilder, Excel, MS Project, PowerPoint, Dreamweaver; familiar with NT, Linux, Unix, Java, Perl, C/C++, cgi, TCP/IP, XML, java-script Transact, Onyx, Saleslogix, Miva

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This resume was written or critiqued by a member of Susan Ireland’s Resume Team. The job seeker agreed to allow us to make his or her resume anonymous and to post it on this website.

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DONNA B. GOODE
123 North Street, #123
San Francisco, CA 12345
123-555-1234
dbgoode@bamboo.com

OBJECTIVE
A position at VISA USA or VISA International, focusing on Customer Relations and Team Leadership

SUMMARY OF QUALIFICATIONS

- Three years of experience with the largest VISA credit card issuer in the world, with over four years providing a strong customer focus to diverse organizations.

- A dedicated and fair team leader, known for taking initiative to address issues and develop solutions that improve daily operational flow and team effectiveness.

- Skilled in building and maintaining excellent relationships with senior managers, team members and customers alike.

- A flexible professional who enjoys learning new skills and quickly adapts to organizational changes.

PROFESSIONAL EXPERIENCE

2003-pres., CREDIT PLUS, Miami, FL
Cardmember Services:
Team Manager, 2004-2007
Financial Advisor, 2003-2004

As member of the first team dedicated to servicing financial institutions and university accounts, worked with a portfolio of Affinity and Co-branded VISA and Mastercard accounts, including the recently added SmartVISA product. Managed a $2.1M budget.

Customer Relations

- Collaborated with management team to analyze customer satisfaction levels and institute a program to guide and motivate financial advisors to improve level of service. Increased customer satisfaction scores by 4% within two months of program implementation.

- Initiated a Cardmember Service Unit to streamline operations and improve customer service. Program was rolled out company-wide based on initial success at Miami site.

- Responded to over 150 telephone calls per day from customers with diverse needs and personalities, skillfully resolving complex issues with professionalism and diplomacy.

Team Leadership

- Delivered informative and highly participatory training on new products and system releases, quality, and superior customer service to 20-member Financial Advisor team, new hires, and additional teams throughout the organization.

- Lowered costs and increased team efficiency by 19% over two years through ongoing communication, training and staff development.

- As a certified PDI Behavioral Interviewer, screened, interviewed and hired optimal candidates for specific positions, resulting in a significant reduction in attrition rates.

- Received quarterly Service First award, 2007; nominated by four team members.

2002-2003, DATABASE EXPERTS, Miami, FL, Database Management Assistant

- Updated and maintained database of local commercial businesses for the Dade County Waste Management Recycling Division to ensure compliance with regulations.

2000-2002, HOTEL CALIFORNIA, Berkeley, CA, Guest Relations Supervisor

- Supervised up to 35 front office staff in the delivery of smooth operations and superior guest satisfaction at this 320-room hotel.

EDUCATION
B.A., Business Administration, University of Washington, Seattle, WA, 2000

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