<< PrevIndex of 90 Sample Resumes

This resume was written or critiqued by a member of Susan Ireland’s Resume Team. The job seeker agreed to allow us to make his or her resume anonymous and to post it on this website.

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Shannon K. Mahoney
123 Nosegay Street
Northampton, MA 12345
123-555-1234
smaho1@bamboo.com

Technical Instructor

SUMMARY OF QUALIFICATIONS

* More than 10 years’ experience as a technical instructor. Skills include:
Curriculum Development
Technical Expertise
Individual and Group Training
Client Service

* Effectively communicate technical information to non-technical audiences, improvising curricula and style to meet diverse audience needs.

* High-energy, confident professional with an infectious enthusiasm for technology.

PROFESSIONAL EXPERIENCE

2002-pres., Computer Networking & Data Communications Instructor, TTI, Northampton, MA

* Developed entry-level and advanced curricula on a wide range of topics, consistently meeting tight deadlines. Subjects included:
- Networking basics (topologies, protocols, architectures, cabling schemes)
- Windows NT 4.0
- UNIX and Novell 3.12 (courses and labs)
- Client/server applications vs. peer-to-peer networking
- Fiberoptics

* Geared curricula and presentation style to needs of diverse audiences, from recent high school grads to foreign-born Ph.D.s, addressing learner issues such as:
- English as a second language.
- Differing levels of computer skills and technical ability.
- Culture-based learning styles and classroom etiquette.

* Earned 2002 “Rookie Teacher of the Year” award for teaching excellence.

1999-02, Electronics Instructor, Hammersley Training Institute, Boston, MA

* Incorporated field experience and technical knowledge into learner-centered presentations emphasizing interactive, hands-on practice.

* Ensured that curriculum was current with changing industry requirements.
- Surveyed past graduates and conducted a needs analysis.
- Acted as ongoing liaison between management and learners.

* Presented programs to prospective clients on:
- Organizational vision and goals.
- Program opportunities and applications relevant to client needs.

* Promoted a relaxed, supportive learning atmosphere that featured teamwork and students teaching one another.

1997-99, Telecommunications Network Technician, Nassau County Administrative Services, Nassau, NY

* Empowered school district receptionists-most of whom had no computer experience-to take advantage of the latest computer technology.
- Trained staff on newly installed hardware and software.
- Patiently provided ongoing technical assistance in-person and by phone.

1995-97, Field Engineer, ProDoc Office Systems, Syracuse, NY

* Developed extensive background in technical troubleshooting and maintenance.

1995-97, Adjunct Professor, Carrier Technical Institute, Syracuse, NY

* Taught courses covering a wide range of electronic disciplines.

EDUCATION & TRAINING

Microsoft Certified Curriculum Windows NT 4.0
Solaris UNIX 2.X System Administration
Apple Connectivity & Networking Applications

Associate of Occupational Sciences-Electronics Technology
Carrier Technical Institute, Syracuse, NY

COMPUTER & TECHNICAL SKILLS

Network Operating System Theory
Windows 95, 98, XP and NT Workstation/Server 4.0
Client/server application development
Basic telephony
MS Word, PowerPoint and Excel

COMMUNITY SERVICE

Volunteer, Women in Technology International Conference and Summit, 2005

<< PrevIndex of 90 Sample Resumes

<< PrevIndex of 90 Sample Resumes

This resume was written or critiqued by a member of Susan Ireland’s Resume Team. The job seeker agreed to allow us to make his or her resume anonymous and to post it on this website.

To learn how to write an effective resume, go to 10 Steps: How to Write a Resume. To write your resume with easy-to-use templates, sign up for Susan Ireland’s Ready-Made Resumes.

LIONEL PICKERING
123 Larimie Avenue, Missoula, MT 12345
123-555-1234
lpickering@bamboo.com

OBJECTIVE: Customer Service Representative

HIGHLIGHTS OF QUALIFICATIONS

** Expert knowledge and abilities in written communication.

** A patient listener who fully focuses on speakers and understands a variety of accents.

** Organized and detail-oriented; knack for understanding procedures and logistics.

** Strong skills in time management, prioritizing tasks, and meeting deadlines.

RELEVANT EXPERIENCE

Communication & People Skills:

** Consistently maintain a positive attitude and enjoy helping people.

** Articulate and very effective working with people of different backgrounds and temperaments.

** Accurately record, remember, and verbally communicate detailed information.

** Exceptional command of the English language with strong written and transcription skills.

** Cooperatively work with others to produce and deliver required work.

Organization & Time Management:

** A problem solver who quickly grasps complex situations and turns them into manageable tasks.

** Produce quality work even when under extreme time pressure and deadlines.

** Proven ability to understand and follow complex instructions to successful conclusions.

** Many years of experience successfully managing and organizing personal time and workload.

** Collaborate in teams to produce quality reports.

Technical Skills:

** Very accurate and rapid keyboarder.

** Experienced in editing and proofreading lengthy documents with focus on word definitions, spelling, sentence structure, syntax, and grammar.

** Work with technical vocabularies from a variety of fields.

EDUCATION & CERTIFICATIONS

Academy of Stenographic Arts, Missoula, MT, 1984-85

Missoula College of Court Reporting, Missoula, MT, 1981-84

Certified Shorthand Reporter, State of Montana, 1985-pres.

Registered Professional Reporter, National Court Reporters Association, 1985-pres.

WORK HISTORY

** Court Stenographer, State of Montana, 1985-pres.

- Beverly Reporting Associates, 1999-04

- Louis Lane & Associates, 1997-99

- Missoula Court Reporters, 1997

- Central Mountain Reporters, 1993-97

- Lenna & Marshal, 1990-93

- Peter & Rehman, 1985-90

<< PrevIndex of 90 Sample Resumes

<< PrevIndex of 90 Sample Resumes

This resume was written or critiqued by a member of Susan Ireland’s Resume Team. The job seeker agreed to allow us to make his or her resume anonymous and to post it on this website.

To learn how to write an effective resume, go to 10 Steps: How to Write a Resume. To write your resume with easy-to-use templates, sign up for Susan Ireland’s Ready-Made Resumes.

Christopher Rightland
123 Rangeley Rd.
Hillsdale, TN 12345
123-555-1234
crightland@bamboo.com

JOB OBJECTIVE: Auto Industry Program or Project Manager

SUMMARY OF QUALIFICATIONS

+ Four years’ program management experience in the automotive industry.

+ Exceptional collaborator; able to bridge company and client interests.

+ Highly organized and accurate; strong analytic and presentation abilities.

+ Track record for meeting timelines and exceeding expectations.

+ Experienced in RFQ and PPAP/APQP quality processes; computer proficient.

PROFESSIONAL EXPERIENCE
2002-04, U-Save Sales, Hillsdale, TN
PROGRAM MANAGER
Co-managed OEM injection molding programs which grew from $2M to $10M.

+ Managed program implementation from quote to production using MS Project.

- Ensured that deadlines, quality standards, and client expectations were met.

- Coordinated teams from engineering, quality, design, tooling, and purchasing.

+ Served as liaison between staff and clients, earning their confidence with reliable follow-through and clear communication.

+ Collaboratively prepared hundreds of RFQs and reviewed them meticulously to ensure accuracy, completeness, and timely submission.

+ Created and maintained sales forecasts for two dozen products, projecting and analyzing production, revenues, and capacity to inform key business decisions.

+ Performed market research, developed documentation, and delivered PowerPoint presentations that ultimately won a new door handle commodity contract.

+ Coordinated transfer of ten production tools to our facilities from competitors.

1998-02, Rodham Corporation, Carola, TN
MARKETING CAMPAIGN COORDINATOR, 2001-02
Won management support and managed campaign for unique aftermarket product.

+ Presented products and addressed questions from prospective customers at 15 commercial and technical trade shows.

PROGRAM MANAGER, 1999-01
Administered $5M in exterior automotive products programs, including management of RFQ process, client relations, production volume, and PPAP.

+ Developed highly accurate production floor spreadsheet to track production inventory by tool and process for each shift.

ADMINISTRATIVE ASSISTANT, 1998-99

TRAINING & EDUCATION
PPAP & APQP Quality Training, Great Motors Inc., Detroit, MI
General Studies coursework, Treeton University, Treeton, KY

<< PrevIndex of 90 Sample Resumes

<< PrevIndex of 90 Sample Resumes

This resume was written or critiqued by a member of Susan Ireland’s Resume Team. The job seeker agreed to allow us to make his or her resume anonymous and to post it on this website.

To learn how to write an effective resume, go to 10 Steps: How to Write a Resume. To write your resume with easy-to-use templates, sign up for Susan Ireland’s Ready-Made Resumes.

BETTY KATZ
123 Lorelei Lane
New York, NY 12345
(123) 555-1234
bkatz32@bamboo.com

OBJECTIVE
A Senior level position at InvestmentOne focusing on
Client Relationship Development / Management and Team Leadership

SUMMARY OF QUALIFICATIONS

* Fourteen years of experience at InvestmentOne, with a broad understanding of the diverse aspects of the firm and the financial services industry as a whole.

* Skilled in maintaining flexibility, resourcefulness and an entrepreneurial spirit during InvestmentOne’s tremendous growth in size, capability and profitability.

* Self-directed and effective in taking initiative and developing new programs and services that generate significant revenues and exceed corporate objectives.

* A dedicated and enthusiastic manager, able to motivate teams to perform at their best in providing excellent service and developing ongoing, profitable client relationships.

PROFESSIONAL EXPERIENCE

2004-pres. Eon Partners, Cambridge, MA
Vice President, Marketing

* Created marketing initiatives with partners, including InvestmentOne, Etrade and Ebroker:
- Worked closely with senior executives to develop joint marketing programs that expanded the reach of Eon’s product offering.

1991-2004 InvestmentOne, San Francisco, CA
Director, Client Services, 2000-2004

* Designed, built and managed the infrastructure for two new businesses, including the highly successful Corporate Client program, which acquired and developed relationships representing $2.5B in assets within four years.

* Delivered dynamic sales presentations to CEOs and CFOs of large investment banks and negotiated profitable, multimillion-dollar brokerage relationships for the employees of high-end, highly visible financial services firms.

* Cultivated and maintained excellent ongoing relationships with clients, providing communication, expertise and consistently superior service to ensure continued satisfaction and increased business.

* Created, led and developed a productive, highly effective and dedicated 12-member team; trained, motivated and supervised Client Service Representatives and Relationship Managers.

Sales Account Manager, 1999-2000

* Developed new business with firms handling from $40M to over $300M in assets.

* Designed and delivered a strong customer relationship management strategy, providing advocacy and responsiveness to client needs, increasing business participation, and maintaining profitability goals for InvestmentOne.

Regional Sales Support Manager, InvestmentOne Retail, 1996-1999

* Worked closely with Regional Vice President to create sales targets for each of 30 branches, prepare performance reviews and bonus assessments, and resolve client concerns.

* Collaborated with managers to design and implement targeted business development strategies. Created and administered budgets; tracked expenses.

* Conducted in-depth sales and new product training for branch managers.

Business Consultant, 1995-1996
Manager of Project Management, 1994-1995
Internal Auditor, 1992-1994
Broker / Customer Service Representative, 1991-1992

1987-1991 Merrill Lynch, San Francisco, CA
Customer Account Representative

PROFESSIONAL DEVELOPMENT

Ongoing professional development includes:
Effective Presentations
Project Management
Series 7 and Series 63 Licenses

<< PrevIndex of 90 Sample Resumes

This resume was written or critiqued by a member of Susan Ireland’s Resume Team. The job seeker agreed to allow us to make his or her resume anonymous and to post it on this website.

To learn how to write an effective resume, go to the Resume Guide. To write your resume with easy-to-use templates, order Susan Ireland’s downloadable software, Ready-Made Resumes.

LYNN SHEEHAN
123 Stratton Street
New York, NY 12345
123-555-1234
lynnsheehan@bamboo.com

OBJECTIVE
A Management position in Pupil Transportation and Safety Training

SUMMARY OF QUALIFICATIONS

** Twenty-five years of experience in the school bus industry, with over fifteen years in leadership positions and eight years in safety training instruction. State Certified Instructor since 1996.

** Skilled in building positive relationships and negotiating equitable agreements between employees and management.

** An experienced supervisor and trainer; able to explain information clearly, recognize excellence in individuals, and inspire team members to achieve their potential while working toward common goals.

PROFESSIONAL EXPERIENCE

1996-pres., Instructor, PACIFIC EXPRESS, New York, NY

** Train new drivers in the classroom and behind the wheel, covering all facets of New York state laws and requirements to obtain a School Bus Driving Certificate and Commercial Driver’s License.

** Educate new employees, answering questions and clearly conveying duties and responsibilities, key elements of the labor agreement, community service projects, and other relevant issues.

** With Safety Training Supervisor, co-manage a 200-member department:
- Teach renewal classes to ensure current certification of all drivers.
- Schedule monthly classroom training sessions, behind-the-wheel instruction with drivers, and test dates with the New York State Highway Patrol.
- Oversee Accident Review Committee.
- Maintain all training records and documentation to meet state requirements.

** Meet regularly with Director of Transportation, School Superintendents, and other key school administrators to address personnel and management issues.

** Conduct monthly safety inspection of the facility to ensure compliance with OSHA standards.

** Complete and correct route sheets, schedule activity trips, and perform dispatching when necessary.

** Consult with shop personnel to quickly resolve maintenance problems and maintain ongoing school bus safety.

** Process Workers’ Compensation claims and facilitate enrollment in the employee Back to Work program, matching employees with job duties.

1979-pres., School Bus Driver, PACIFIC TRANSIT, New York, NY
Safely transport students of all ages on home-to-school and special activity trips.

** Experienced in all equipment types, styles, accessories, and passenger capacities.

** Received annual Safety Awards for accident-free driving.

Additional experience includes:

United Transportation Union (UTU) Local 1922, New York, NY, 1985-present
President,1999-present
Delegate, New York City Labor Council,1997-02
Vice President,1993-97
Trustee,1987-93
Co-Chairperson, Local Committee of Adjustment,1985-87

EDUCATION & CERTIFICATION

Coursework toward B.A., Lehman College, Bronx, NY

New York Special Driver Certificate
Unrestricted special certificate to drive all capacity equipment

Department of Education State Certified Instructor

American Red Cross Standard First Aid and Adult CPR

Shop Steward Training and Preparation for Mediations and Arbitrations
City College of New York Labor Studies Department

Strategies for Contract Negotiations

Project for Labor Renewal

<< PrevIndex of 90 Sample Resumes

This resume was written or critiqued by a member of Susan Ireland’s Resume Team. The job seeker agreed to allow us to make his or her resume anonymous and to post it on this website.

To learn how to write an effective resume, go to 10 Steps: How to Write a Resume. To write your resume with easy-to-use templates, sign up for Susan Ireland’s Ready-Made Resumes.

ELIZABETH BURLINGAME
123 Turnley Avenue
Palo Alto, CA 12345
123-555-1234
eburlingame@bamboo.com

OBJECTIVE: An Administrative position focusing on Client Relations/Customer Service

PROFILE

* More than 10 years’ administrative experience in diverse business settings.

* A highly organized and friendly professional, able to establish long-term, positive and fun relationships with clients, co-workers and outside resources.

* Skilled in working independently and as an enthusiastic team player.

SELECTED ACCOMPLISHMENTS

Organization & Administration

For George Johnson
* Prepared office for daily appointments, including office opening, chart setup, financial arrangements and adequate supplies for staff and clients.

* Balanced daily revenue and expense sheets; issued monthly invoices to clients.

For Abigail Court
* Coordinated master calendar of personal and professional engagements, acting as liaison between author, publicist and booking agent for national appearances.

* Oversaw coordination of national book and television tours, performing troubleshooting, research and follow-through to ensure smooth scheduling.

* Maintained office systems for AR/AP, file organization and time-sensitive project management.

Communication & Client Relations

For George Johnson
* Greeted up to 20 clients per day, cultivating rapport and smooth communication with each one.

* Created and maintained a cohesive and productive work environment, ensuring timeliness and efficiency of five-person staff.

For Abigail Court

* Responded to a high volume of telephone inquiries with friendliness and professionalism, referring callers to information-packed Web site and other appropriate resources.

* Worked with The Home Shopping Channel, Rosie O’Donnell Show and PBS to ensure on-time delivery of press releases and promotional materials for Abigail’s guest appearances.

PROFESSIONAL EXPERIENCE

2001-pres., Administrative Assistant, ABIGAIL COURT – AUTHOR, Palo Alto, CA

1995-01, Office Manager, GEORGE JOHNSON, DDS, Palo Alto, CA

<< PrevIndex of 90 Sample Resumes

<< PrevIndex of 90 Sample Resumes

This resume was written or critiqued by a member of Susan Ireland’s Resume Team. The job seeker agreed to allow us to make his or her resume anonymous and to post it on this website.

To learn how to write an effective resume, go to 10 Steps: How to Write a Resume. To write your resume with easy-to-use templates, sign up for Susan Ireland’s Ready-Made Resumes.

MARY MULCAHEY
123 Ford Street
Baltimore, MD 12345
123-555-1234
mmulcahey@bamboo.com

JOB OBJECTIVE: Project Management with a focus on Organization and Training

SUMMARY OF QUALIFICATIONS

A self-motivated and organized professional skilled in orchestrating tasks and details to achieve project goals.

A clear communicator; able to create interactive training for diverse audiences.

A dedicated team player, committed to providing high-quality support and excellent problem-solving skills to all organizational levels.

RELEVANT ACCOMPLISHMENTS

PROJECT MANAGEMENT

Planned and implemented a highly successful “Daughters to Work” day with GMI committee members, including overall event coordination for 85 participants.

Coordinated logistics for video conferences and offsite meetings among national GMI offices, including travel, accommodations, equipment, and presentation materials.

Researched and recommended specific vendors for improved facilities management at Ajax Food Corporation, resulting in reduced costs and more efficient operations.

Conducted research, negotiated with new vendors, and instituted an improved company health plan and benefits package at Forestwood Meat Company.

TRAINING & COMMUNICATION

Coordinated annual training event for 800-1,000 adults as part of BGSC Discoveree.

Provided confidential, executive-level support to GMI President. Handled member and provider concerns with diplomacy, and followed through to ensure resolution.

Supervised administrative staff at West Coast Resources, and facilitated orientation for new hires and independent contractors.

Trained, supervised, and motivated Administrative Assistant to Senior VP at GMI.

Recruited and trained Girl Scout volunteers in program delivery and leadership.

WORK HISTORY

2001-present, Executive Assistant to President, Ajax Food Corporation, Baltimore

1998-01, Executive Assistant, General Marketing, Inc. (GMI), Baltimore

1997-98, Administrative Assistant, Forestwood Meat Company, Baltimore

1995-97, Administrative Director, West Coast Resources, Baltimore

Additional experience includes: Trainer, Association Chair, and Service Unit Director for Baltimore Girl Scout Council (BGSC).

PROFESSIONAL DEVELOPMENT

Maryland Trainers Conferences, 1996-99

Train-the-trainers week-long seminar, Baltimore Girl Scout Council, 1996

<< PrevIndex of 90 Sample Resumes

<< PrevIndex of 90 Sample Resumes

This resume was written or critiqued by a member of Susan Ireland’s Resume Team. The job seeker agreed to allow us to make his or her resume anonymous and to post it on this website.

To learn how to write an effective resume, go to 10 Steps: How to Write a Resume. To write your resume with easy-to-use templates, sign up for Susan Ireland’s Ready-Made Resumes.

Wendy Eveningstar
123 South Street
Port Jefferson, NY 12345
123-555-1234
weveningstar@bamboo.com

OBJECTIVE:
Administrative position using skills in desktop publishing

HIGHLIGHTS OF QUALIFICATIONS:

- Experienced office worker and administrator; successful in desktop publishing and systems administration.
- Skilled working with: Windows 98 and higher, Windows NT, Microsoft Office, Adobe Illustrator and Photoshop
- Energetic self-starter with strong communication skills; work well independently or on a team.
- Highly productive managing projects; a creative problem-solver who rapidly adapts to changing demands.

PROFESSIONAL EXPERIENCE:

Desktop Publishing & Project Coordination

- Published marketing materials for Clines, the nation’s largest developer of healthcare facilities.
- Extensively utilized PCs with the latest technologies and programs for ABC and Clines.
- Performed marketing research for Clines on products, services and companies via the Internet.
- Handled production and timely distribution of Clines’ marketing materials and reports.
- Planned installation of Windows network with ISDN for Clines; oversaw network consultant.

Office Administration & Support

- Managed office, performing customer service, supervision and accounting for ABC.
- Experienced working in variety of industries, including printing, manufacturing and development.
- Utilized databases and accounting programs to organize and maintain company records.
- Worked dependably on projects within budgets and timetables for Clines, ABC and Bracco.
- Maintained Clines’ network of eight computers and three printers.
- Troubleshot and solved system problems for Clines; trained personnel on programs.
- Kept Huntington Forms’ web press in production 24/7; planned and upgraded printing equipment.

WORK HISTORY:

2001 to 2004, Administrative Assistant in Marketing, Clines Company, New York, NY
2000 to 2001, Office Manager, ABC Machine Sales, Westbury, NY
1999 to 2000, Temp Office Worker, Temp-to-Hire, Huntington, NY
1998 to 1999, Customer Service Representative, Quality Graphics, Stony Brook, NY
1996 to 1997, Customer Service Rep & Purchasing Agent, Bracco Development, Bayshore, NY
1984 to 1996, Pre-Press Manager, Huntington Forms Co., Copaige, NY

EDUCATION:

Adelphi University, Oakdale, NY
Visual Design for Computer Professionals, 2004
Adobe Illustrator & Adobe Photoshop, 2003
Microsoft Office: Word, Excel, PowerPoint, Access, 2003

Suffolk Community College, Brentwood, NY
Business Adminstration

<< PrevIndex of 90 Sample Resumes