<< PrevIndex of 90 Sample Resumes

This resume was written or critiqued by a member of Susan Ireland’s Resume Team. The job seeker agreed to allow us to make his or her resume anonymous and to post it on this website.

To learn how to write an effective resume, go to 10 Steps: How to Write a Resume. To write your resume with easy-to-use templates, order Susan Ireland’s downloadable software, Ready-Made Resumes.

Candace A. Lienne
123 Orange Avenue , #11
Orange City, Florida 12345
123-555-123
clienne@bamboo.com

OBJECTIVE: Research Analyst, PCs or Semiconductors

QUALIFICATION HIGHLIGHTS

* Over 12 years bringing clear, meaningful PC knowledge to technical and non-technical users.

* Broad experience in collaborative and independent PC research and evaluation, including interviewing and surveying, building and upgrading, testing, writing and editing.

* Project manager and data manager for PC Universe’s PC Reliability and Service survey.

PROFESSIONAL EXPERIENCE

1996-2004, PC Universe, Miami, Florida
Senior Technical Editor, 2003-2004
Technical Editor, 1999-2003
Assistant Technical Editor, 1996-1999

Research & Analysis

* Designed and implemented data analysis; rated and reported processes for five consecutive PC Reliability and Service surveys.

* Developed specifications for data tabulations and score reports.

* Led senior staff in selecting rating measures and developing scoring procedures.

* Performed statistical analyses and ran scoring tabulations using SPSS.

* Devised process to distribute and use ratings properly in Features and Reviews.

* Reported survey results to vendors, senior staff, and company president. Fielded and logged inquiries from vendors about survey.

* Awarded bonus and commended by supervisor: “Camille’s work on this project greatly contributed to a much higher level of confidence in the data than we’ve ever had before.”

* Managed survey of 15,000 PC Universe subscribers on PC reliability and service (January 2004 issue).

* Trained and directed project team through entire six-month survey project, including rating of major home PC, work PC, and laptop vendors.

* Oversaw project schedule, questionnaire, summary analysis, and promotions.

* Served as primary contact for outside research company.

* Extended survey and ordered e-mail solicitations to increase response.

* Co-developed surveys on printer reliability and best places to buy a PC. Automated editors’ evaluations by normalizing and weighting surveys’ key results in Excel.

Writing & Editing

* Edited for technical accuracy dozens of features, reviews, news stories, and columns per month.

* Supported staff of 50 editors in article planning, test planning, presenting technical material, and evaluating performance.

* Edited column illustrating key PC upgrades, including CPU, memory, graphics, and storage. Collaborated with author and designer on lineup, info graphics, and photographs.

* Wrote product reviews, news stories, and features. CEO’s response: “Your technical expertise and extensive research is exactly the type of top-notch journalism PC Universe readers appreciate.”

Technical & Project Management

* Tracked semiconductor beat, including microprocessors, memories, and chip sets. Established significant relationships with industry vendors.

* Collected and maintained the specifications of all x86 CPUs produced since original Pentium.

* Tracked trends at technical trade shows, conferences, and 50-75 vendor meetings per year. Reported findings to editors in written reports and staff meetings.

* Configured and maintained six PCs for editors to test products under multiple operating systems.

* Achieved goals in annual incentive bonus plan for seven straight years (100% success rate).

1995-1996, M&T Publishing, Orange City, Florida
Hardware Support Specialist

1992-1995, Personal Computation, Daytona, Florida
Associate Editor

EDUCATION

* B.A., Political Science, University of Wisconsin, Madison, 1992

Professional Development

* Advanced Editing Workshop, University of Miami Extension, 2003

* SPSS coursework: Basics, Intermediate, Tables, and Survey Research, SPSS, Inc., 2002 and 2003

* New Media News II, Miami State University, Multimedia Studies Program, 2001

* Magazine Management Overview, University of Miami Publishing Institute, 2000

<< PrevIndex of 90 Sample Resumes

<< PrevIndex of 90 Sample Resumes

This resume was written or critiqued by a member of Susan Ireland’s Resume Team. The job seeker agreed to allow us to make his or her resume anonymous and to post it on this website.

To learn how to write an effective resume, go to 10 Steps: How to Write a Resume. To write your resume with easy-to-use templates, order Susan Ireland’s downloadable software, Ready-Made Resumes.

ZORRA D. JACKSON
123 Smith Street, Apt. #D
Oakland, CA 12345
123-555-1234
ZorraJ@bamboo.com

OBJECTIVE
A position in IT Management

SUMMARY OF QUALIFICATIONS

* More than 10 years in IT Management, including strategic direction, budget preparation, vendor relationships, and planning and operation of Data Centers.

* Skilled in evaluating current and future technologies and leading purchase planning to support both short and long-term IT initiatives.

* A clear and direct project manager, skilled in developing and maintaining a broad vision, cultivating excellent relationships, and communicating effectively across the organization to build focused and productive teams.

PROFESSIONAL EXPERIENCE

1994-pres., UBUY, San Francisco, CA
Data Center Operations Manager, 1998-pres.

IT Management

* Managed and supported hardware and software operations at one on-site and two remote Data Centers, including more than 60 NT servers providing 24/7 service to 1,100 employees, dealers and resellers.

* Developed, administered and tracked a $1.2M capital budget, a $800K staffing budget and a $975K maintenance budget.

* Researched new technologies and calculated future needs to achieve accurate capacity planning. Negotiated hardware and software purchases and maintenance contracts.

* Developed, implemented and monitored service level agreements with staff and customers, ensuring compliance and quick resolution of specific issues. Achieved 99% system availability and 98% customer satisfaction for three years.

* Created and implemented disaster recovery plans and procedures for Data Center, including hot sites for mission critical applications.

* Evaluated and selected appropriate anti-virus and intrusion detection software for email and NT network to ensure complete and continuous coverage with no security breaches.

* Directed facilities management, including UPS, FM200 fire suppression system, HVAC and building generators. Negotiated vendor agreements.

* Managed multiple projects, including Pathworks to NT migration, Windows NT 3.1 to 4.0, VMS to UNIX servers, Citrix Thin Client implementation, Alpha to Intel migration, and development of new Inventory and POS systems.

* Received Customer Service Award 2006, an annual company-wide award based on excellence in customer service and vendor relations.

Team Leadership & Supervision

* Hired, trained and supervised a 12-member team providing email, NT administration, Data Center operations and Help Desk support.

* Facilitated weekly team meetings, individual consulting, and quarterly performance evaluations to motivate team members and foster a cohesive work environment.

* Communicated regularly with senior management and both technical and non-technical personnel to build effective cross-functional teams and ensure accuracy, consistency, problem solving and on-time project completion.

VMS Manager, 1995-98

* Planned and managed Data Center relocation from Fremont to San Francisco, including facilities planning and configuration.

* Directed all VMS systems operations and supervised two Computer Operators.

Computer Operator, 1994-95

* Operated and supported the VAX / VMS environment.

1992-94, VENTURES UNLIMITED, San Mateo, CA
Technical Services Manager

* Managed the VAX/VMS server for this venture capital firm.

PROFESSIONAL DEVELOPMENT

B.A., Psychology, University of California, Berkeley, CA, 1992

Classes, seminars and workshops in:
Project Management, Budget Preparation, Time Management, Team Building, Motivation, Staff Development and Diversity Training.

TECHNICAL SUMMARY

Operating Systems / Software Applications:
Microsoft Windows NT Server & Exchange
Citrix Metaframe
Microsoft SMS/SQL Server
NetIQ AppManager
Microsoft DHCP Server
UNIX

Hardware:
Compaq Servers
Compaq SAN
Alpha
Intel
Dell
Sun Microsystems

<< PrevIndex of 90 Sample Resumes

<< PrevIndex of 90 Sample Resumes

This resume was written or critiqued by a member of Susan Ireland’s Resume Team. The job seeker agreed to allow us to make his or her resume anonymous and to post it on this website.

To learn how to write an effective resume, go to 10 Steps: How to Write a Resume. To write your resume with easy-to-use templates, order Susan Ireland’s downloadable software, Ready-Made Resumes.

SUSIE SMITH
111 Excalibur Drive
San Diego, CA 12345
(123) 555-1234
susiesmith@bamboo.com

OBJECTIVE
A position within a corporate experiential learning and development company
- Organizational Leadership
- Team Building
- Client Relations
- Performance Enhancement
- Coaching & Facilitation
- Alliance Building

STRENGTHS
* More than 10 years’ management experience in organizational leadership and relationship building with clients and team members.

* More than 8 years as an avid Class IV-V whitewater rafter, with trips to Nepal, Pakistan, Zimbabwe, Mongolia, Chile, and New Zealand. Skilled in easily building rapport with individuals from diverse cultures.

* A dynamic team leader; able to bring energy, enthusiasm, and humor to motivate team members to achieve potential and meet objectives.

* A highly organized manager and coach; able to quickly assess needs and provide tools to resolve difficulties, enhance learning, and improve performance.

PROFESSIONAL EXPERIENCE

1995-pres., HEALTHRITE, La Jolla, CA
Vice President / Director, Client Services, 1998-pres.
Project Manager / Systems Analyst, 1995-98

Organizational Leadership & Team Building

* Built a strong team from one to twenty members, fostering both independence and a cohesive, productive team environment.

* Utilized clarity, humor, well-defined goals, and a positive work ethic to establish a spirited organizational culture throughout the company.

* Developed and implemented strategic objectives to ensure achievement of profitability goals and a high level of client satisfaction. Consistently awarded high rankings from a prestigious industry watchdog, the Singer Report.

* Created and led cross-functional teams in building a strong esprit de corps and supporting the smooth installation/conversion of new managed-care software. Developed business requirements, trained users, and supported client base.

* Planned and structured resources necessary to sustain growth of client base. Managed a $10M budget.

Client Relations & Communication

* Conducted dynamic and enjoyable training in relationship building and product knowledge for both clients and internal staff.

* Cultivated excellent long-term relationships with clients, maintaining ongoing communication and facilitating solutions to address concerns.

* Initiated User Group and implemented annual event for up to 1,000 users worldwide to encourage networking and increase product knowledge.

1994-95, SAN DIEGO GENERAL HOSPITAL, San Diego, CA
Non-Clinical Manager, Outpatient and Surgery Departments

* Supervised administrative staff of 20 and developed policies and procedures.

* Managed large-scale implementation project of new scheduling, inventory, and reporting software system for both departments.

Previous experience includes:
Assistant to Vice President of Sales, Managed Care Associates, San Diego, CA
Assistant to Executive Director, Occupational Health Program, Rialto Hospital, San Diego, CA
Office Manager for Emergency Services Group, Rialto Hospital, San Diego, CA

VOLUNTEER ACTIVITIES
2004-pres., Steering Committee for the 25th Celebration of Women in Athletics at UCSD
2004-pres., Search Committee for Athletic Director at UCSD
2002-03, Elected Director, UCSD Alumni Association, Board of Directors
2001-03, Member, UCSD Diversity Committee / Co-Chair, 2003
2001, Organizing Committee, 50th Anniversary of the UCSD Alumni Association

EDUCATION
M.P.H., University of California, Berkeley, CA
B.A., Physical Education, University of California, San Diego, CA

<< PrevIndex of 90 Sample Resumes

<< PrevIndex of 90 Sample Resumes

This resume was written or critiqued by a member of Susan Ireland’s Resume Team. The job seeker agreed to allow us to make his or her resume anonymous and to post it on this website.

To learn how to write an effective resume, go to 10 Steps: How to Write a Resume. To write your resume with easy-to-use templates, order Susan Ireland’s downloadable software, Ready-Made Resumes.

Grace Lieberman
123 Fourth Street West, Pueblo, CO 12345
123-555-1234
glieberman@bamboo.com

OBJECTIVE: Sales Position with Johnson & Johnson

HIGHLIGHTS OF QUALIFICATIONS
- Experienced in Sports Medicine and working with medical professionals and students.

- Persuasive at “selling” new approaches to doctors, students, parents, and coaches.

- A team player with strong communication, presentation, interpersonal, and research skills.

- Highly motivated, goal-oriented professional; a decision-maker skilled in implementing new ideas.

PROFESSIONAL EXPERIENCE

New Pueblo University, Pueblo, CO, 2000 to Present
DIRECTOR OF SPORTS MEDICINE

Communication, Presentation & Guidance:
- Work with Athletic Department Director to set healthcare goals and ensure their attainment.

- Prepare written communications for variety of audiences, from president to students’ parents.

- Successfully seek beneficial doctors and retain them by building good working relationships.

- Work well with orthopedists, radiologists, cardiologists, neurologists, and general practitioners.

- Conduct classroom instruction in Healthcare Science to pre-med, PT, and OT students.

- Inspire behavior and lifestyle changes in athletes for healthier living.

- Recruit new students for university from local high schools and other schools.

Leadership & Management:

- In charge of Athletic Department’s sports healthcare area; develop and implement policies.

- Oversee healthcare and healthcare education for all student athletes.

- Work closely with doctors of varied specialties, ensuring appropriate care of injured students.

- Determine best program then carry out student physical therapy / rehabilitation.

- Continually monitor progress and follow up after conclusion of rehabilitation programs.

- Supervise up to 10 employees in healthcare area; hire, train, and motivate employees.

EDUCATION & PROFESSIONAL AFFILIATIONS

Idaho State University Graduate School, Idaho Falls, ID, 1999
MASTER OF SCIENCE IN SPORTS MEDICINE & EXERCISE (MS)

Reno State University, Reno, NV, 1996
BACHELOR OF SCIENCE IN EDUCATION (BSE)
Majors: Health Education & Physical Education

University Athletic Trainers’ Society, 2003 to Present
VICE-PRESIDENT
Promote profession and provide continuing education for professional membership of 700-member national organization.

American Athletic Trainers’ Association, 1996 to Present
MEMBER

<< PrevIndex of 90 Sample Resumes

<< PrevIndex of 90 Sample Resumes

This resume was written or critiqued by a member of Susan Ireland’s Resume Team. The job seeker agreed to allow us to make his or her resume anonymous and to post it on this website.

To learn how to write an effective resume, go to 10 Steps: How to Write a Resume. To write your resume with easy-to-use templates, order Susan Ireland’s downloadable software, Ready-Made Resumes.

Russell Intershalle
123 Louise Elllington Avenue
Gary, IN 12345
123-555-1234
Russell_Intershalle@bamboo.com

JOB OBJECTIVE
PR/Communications Specialist or Event Planner

SUMMARY OF QUALIFICATIONS

* High-energy professional with 10 years’ experience with: broadcast sales, trade shows, celebrities and VIPs, budget management, TV news production

* Motivated self-starter; able to spark interest and take initiative.

* Organized, detail-oriented, and reliable.

PROFESSIONAL EXPERIENCE

2002-pres., Assistant, Affiliate Sales And Marketing, Prairie Networks, Gary, IN

PROMOTIONAL ACTIVITIES

* Created humorous beach concept for client premium mailing; sent beach bags, baseball caps, and margarita mix to the Prairie Channel’s top 20 prospects.

* Handed out promotional materials at trade shows, interacting with the crowd and generating enthusiasm for Prairie Networks programs.

* Registered and welcomed guests at an annual corporate event, setting an energetic social tone and involving them in mixer games and prize giveaways.

* Assisted back stage with high-profile marketing events such as Pride Venture.

EVENT PLANNING

* Planned eight successful VIP receptions in various cities to help launch Rolling Planet, a mobile set on an 18-wheeler truck.

* Arranged four formal client dinners at fine restaurants in New York City, attending meticulously to details such as media presentation equipment, Prairie Network banners, custom menus, and napkins with our logo.

* Arranged a 100-person staff holiday party on short notice, pulling off a great event on a very low budget.

BUDGET MANAGEMENT

* Managed and reconciled $750K regional budget of six ongoing accounts, using Excel spreadsheets. Year 2003 ended with over $100K to spare.

* Made spending decisions, and processed and tracked check requests, invoices, and expense reports to meet and manage numerous project budgets.

1999-02, Sales Assistant, AGM-FM, Ft. Ord, CA

* Produced hundreds of sales proposals, program one-sheets, and sales kits on tight deadlines as the sole support for ten account executives and three managers in a busy sales department.

* Created bar graphs and charts on Harvard Graphics and PowerPoint, incorporating qualitative data gathered from Scarborough database.

* Established and maintained ongoing account list of hundreds of clients.

1998, Executive Assistant, TRP-FM, Miami, FL

* Provided multi-faceted support for the station’s owner, often interacting with celebrities, politicians, and corporate executives, exercising diplomacy and discretion at all times.

1995-97, Field Producer, Cable News 33, Ft. Ord, CA

* Produced general news and human-interest stories such as a two-part story about an unusual religious group.

* Frequently selected to write business stories because of my clear, concise writing style and ability to simplify complex details.

1990-94, Case Management Assistant, Office of Welfare Appeals, Washington, DC

1989, News Intern, News Outlet, Washington, DC

EDUCATION

1989, BA, Broadcast Communications, Princeton University, Princeton, PA

<< PrevIndex of 90 Sample Resumes

<< PrevIndex of 90 Sample Resumes

This resume was written or critiqued by a member of Susan Ireland’s Resume Team. The job seeker agreed to allow us to make his or her resume anonymous and to post it on this website.

To learn how to write an effective resume, go to 10 Steps: How to Write a Resume. To write your resume with easy-to-use templates, order Susan Ireland’s downloadable software, Ready-Made Resumes.

HARRY HUMPHREY
123 San Bernardo Street, #123
Portland, OR 12345
123-555-1234

CAREER OBJECTIVE
A position in Marketing & Product Management
with a focus on Project Coordination and Team Leadership

SUMMARY OF QUALIFICATIONS

* More than six years’ experience providing increasing levels of leadership in marketing and product management for an internationally known industry leader. Adept at working with multiple brands and consumer segments.

* Skilled in strategic planning and implementation; able to prioritize effectively, multi-task and achieve objectives within time and budget.

* A clear and dynamic communicator; able to present marketing programs to diverse audiences and negotiate agreements with vendors.

* Known for building strong relationships with internal and external partners.

PROFESSIONAL EXPERIENCE

1998-pres., ALMOST NIKE, Portland, OR
Marketing Programs Manager, 2003-pres.
Visual Manager, 2001-03
Marketing Specialist & Assistant, 2000-01
Sales Operations Specialist, 1998-00

Marketing & Product Management

* Consistently achieved corporate objectives by selling-in marketing and visual programs for ShoePRO, Almost Nike and Hikers brands.

* Negotiated and collaborated with brand marketing and account partners to create and customize programs that improve sell-through for target markets.

* Worked with marketing, advertising, merchandising and account executives to develop strategies that generated sales of new or selected products.

* Presented marketing initiatives at New York Market Week and customer meetings.

* Co-produced and managed annual budgets of $3-8M. Provided budget management to accounts, ensuring that key items were advertised; wrote and presented marketing briefs on ROI for senior executives.

* Designed and coordinated special onsite events and incentive programs to promote brand awareness and increase sales. Consistently developed successful programs within strict deadlines and budgets.

* Negotiated with visual and merchant teams for appropriate space and shop enhancements to improve flow and increase sales.

* Synthesized sales information; collaborated with store planning and account executives to provide ROI analysis to key internal partners to determine viability of marketing, advertising and visual programs.

Team Leadership

* Trained merchandise coordinators and sales associates to implement merchandising and visual strategies to support company-wide, on-floor programs.

* Worked with store planning teams to create floor plans consistent with product assortments and key initiatives.

* Coached and directly managed Retail Marketing Specialist to ensure accurate budget management, daily operations and prompt resolution of issues. Provide motivation and evaluation to foster staff development.

* Developed customized materials for on-floor coordinators, including seasonal product and merchandising briefs, Point-of-Sale and product placement plans for three brands reaching all consumer segments.

* Provided training tools and direction to selling specialists in partnership with account and brand management team.

1996-98, EXPERT MEETING MANAGERS, Seattle, WA
Events Manager

* Designed and coordinated meeting and special event programs for Seattle-based companies, including planning, budget development and event management.

* Selected sites, negotiated contracts, created menus, developed print and collateral materials, coordinated travel and logistics, and provided onsite assistance to monitor function setup, staffing and service.

1992-96, INVESTMENT BANKERS R US, Seattle, WA
Marketing Coordinator / Meeting Planner

* Maintained corporate marketing library, updated company fact sheet and biographies, handled press releases, arranged advertising space for industry-related articles and print ads for vertical publications.

* Researched and reviewed prospective clients using online computer services, referring optimal candidates to Marketing Manager.

* Directed and coordinated corporate and industry events, including multimillion-dollar equipment leasing deal closings, company meetings, parties, receptions and dinners.

* Secured event speakers and coordinated transportation and accommodations for out-of-town guests.

Previous experience includes:
Office Supervisor for Temporary Personnel Agency, Seattle, WA
Staff Assistant to Representative Joe Politic, Washington, DC

EDUCATION & TRAINING

B.A., Public Affairs, University of California, Berkeley, CA, 1988

Team Leadership seminar, American Management Association, 2004

<< PrevIndex of 90 Sample Resumes

<< PrevIndex of 90 Sample Resumes

This resume was written or critiqued by a member of Susan Ireland’s Resume Team. The job seeker agreed to allow us to make his or her resume anonymous and to post it on this website.

To learn how to write an effective resume, go to 10 Steps: How to Write a Resume. To write your resume with easy-to-use templates, order Susan Ireland’s downloadable software, Ready-Made Resumes.

Richard Hongo
32 Oceanview Avenue
Long Beach, California 12345
(123) 555-1234
Rhongo@bamboo.com

OBJECTIVE
Position in Faculty of Law, University of Tokyo, teaching California Real Estate Transactional and Land Use Law

SUMMARY OF QUALIFICATIONS

Practical experience in California Real Estate Transactional and Land Use Law.

** Skilled at teaching law in classroom and individual settings.

** Conversational in Japanese.

PROFESSIONAL EXPERIENCE

2001-2004, TRANSACTIONAL ASSOCIATE
MONTGOMERY, CAMPBELL, GOLD & CLIFFORD, Los Angeles, California, 2002-2004

Real Estate Transactions

** Structured acquisition and disposition of six properties (totaling $3 million) within required time to obtain tax deferral.

** Negotiated with U.S. National Park Service and the Coast Line Trust (a nonprofit environmental organization) to sell two parcels and to grant two easements, involving complex California title insurance issues.

** Minimized tax liability and potential environmental liability of foreign buyers by creating California corporations, which acquired the property.

** Drafted joint venture agreements between developer and city school district for construction of two schools.

** Formed and maintained corporations, and created general and limited partnerships for acquisition of property.

Land Use

** Critiqued federal- , state- , and city-mandated environmental documents (Environmental Impact Statements, Environmental Impact Reports, and General Plans) for development of real estate.

** Co-wrote land use regulations section of a Specific Plan for the joint development of 10 parcels.

CHAO, LAWSON, FLYNN & HAYNES, Long Beach, California, 2001
Specialized in commercial lease agreements negotiated by this real estate law firm.

** Compared terms of letter of intent with initial draft of commercial lease.

** Reviewed leases and recommended revisions to protect the client’s interest and obtain lease hold benefits.

TEACHING EXPERIENCE

UNIVERSITY OF UTAH, LINCOLN SCHOOL OF LAW, Salt Lake City, Utah
2000-2001,ASSISTANT EDITOR, LINCOLN LAW JOURNAL

** Supervised 23 student writers, teaching them specific techniques to analyze changes in state legislation.

1999-2000, MENTOR, MOOT COURT COMPETITION

** Taught students to write concise briefs and to make persuasive oral arguments.

** Lectured on:
Structuring briefs and citation formats
Effective presentation styles
Court etiquette

** Tutored student who qualified for the competition as the Best Moot Court Advocate.

1997-2001,TUTOR

** Informally tutored students in difficult subjects.

** Developed concise course outlines and used them as tutoring aids.

EDUCATION

UNIVERSITY OF UTAH, LINCOLN SCHOOL OF LAW, Salt Lake
J.D., 2001
Class Rank: Top 10%
Dean’s Honor List: Two years
Jackson Honor Society
Outstanding Graduating Senior Award
President, Asian American Law Students Association

UNIVERSITY OF OREGON, Eugene
B.A., Philosophy, 1996
Legal Intern, Student Legal Clinic

PROFESSIONAL AFFILIATIONS

State Bar of California, Real Property Section

Asian American Bar Association

Bar Association of San Francisco, Co-chair of Education Committee

<< PrevIndex of 90 Sample Resumes

<< PrevIndex of 90 Sample Resumes

This resume was written or critiqued by a member of Susan Ireland’s Resume Team. The job seeker agreed to allow us to make his or her resume anonymous and to post it on this website.

To learn how to write an effective resume, go to 10 Steps: How to Write a Resume. To write your resume with easy-to-use templates, order Susan Ireland’s downloadable software, Ready-Made Resumes.

Robyn Silimar
123 Cranberry Ave.
Des Moines, IA 12345
123-555-1234
rsilimar@bamboo.com

JOB OBJECTIVE

Supply chain manager or analyst for a manufacturing company

SUMMARY OF QUALIFICATIONS

** Recent experience in manufacturing inventory, logistics, and distribution; three years in data analysis; and over six years of diverse business management experience.

** Highly organized, analytical thinker with strong communication skills.

** Exceptional liaison with global experience.

** Ambitious, flexible team member who loves to learn; computer savvy.

PROFESSIONAL EXPERIENCE

2003-04, Rachet Pharmaceutical Company, Des Moines, IA
SUPPLY CHAIN ANALYST & COORDINATOR
Maximized manufacturing and distribution efficiency for up to 50 specialized product lines for two overseas plants, a U.S.-based distribution center, and four contract manufacturers.

** Received regular, outstanding feedback from managers and line staff in every plant.

PLANNING

** Forecast and ordered production and shipment of over 20 million units per month, analyzing sales data to accurately meet demand and emergency orders.

** Juggled manufacturing schedules and equipment to achieve complex technical requirements such as narrow turnaround times, capacities, and temperature ranges.

** Ordered, tracked, and monitored inventory of supplies and finished goods system-wide, ensuring freshness and proper handling of critical substances, and accuracy in billing and record keeping.

** Prepared and analyzed statistical and productivity reports, and coordinated information management between two data-tracking applications.

QUALITY MONITORING

** Improved production processes and increased distribution center efficiency.

** Organized new product launches and followed each product until available for sale, ensuring regulatory compliance and documentation.

** Relied upon to resolve and identify QA and other issues.

2002-03, Applications Mutual Insurance Company, Des Moines, IA
SAFETY ANALYST & TRAINING DEVELOPER
Developed safety and loss control training materials for clients of an industrial insurance company; supervisor said she’d never heard so much praise from customers.

** Identified client training needs by analyzing statistics; prepared winning proposals.

** Developed and adapted quality PowerPoint presentations and written training materials to prepare employees to handle the full spectrum of industrial hazards.

** Designed database and graphing solution for department statistical reports.

2001-02, OpenHouse, Inc., Des Moines, IA
DEMAND MANAGEMENT ASSISTANT
Assisted in developing sales forecasts and comparative financial reports, tracked inventory, and served as substitute store manager.

1998-01, T. Lindsay & Co., Inc., Des Moines, IA
OFFICE MANAGER
Established and implemented accounting procedures, prepared financial statements, and oversaw HR and MIS functions for a busy investment management firm.

** Entered trades and resolved client concerns as an assistant to the CFO.

1998-01, Online Clothing, Des Moines, IA
ASSISTANT MANAGER

1995-97, First Iowa Bank, Des Moines, IA
NEW ACCOUNTS COUNSELOR

1992-94, United Iowa Bank, Des Moines, IA
ASSISTANT HEAD TELLER

EDUCATION

1998, B.S., Psychology, and B.S., Criminal Justice
Iowa University, Des Moines, IA

<< PrevIndex of 90 Sample Resumes

<< PrevIndex of 90 Sample Resumes

This resume was written or critiqued by a member of Susan Ireland’s Resume Team. The job seeker agreed to allow us to make his or her resume anonymous and to post it on this website.

To learn how to write an effective resume, go to 10 Steps: How to Write a Resume. To write your resume with easy-to-use templates, order Susan Ireland’s downloadable software, Ready-Made Resumes.

PATRICIA GONZALEZ
123 Russell Avenue, Pittsburgh, PA 12345
123-555-1234
pgonzalez@bamboo.com

E-COMMERCE PROJECT MANAGER

SUMMARY

* Over seven years’ technical project experience, seven years in relationship management, and over two years e-commerce project leadership.

* MBA and MS, Engineering (South American equivalents).

* Proven ability to target and reach high standards; widely perceived as a technical resource.

* Exceptionally precise yet comprehensive thinker; strong team builder; skillful negotiator.

* International, cross-cultural experience, and fluency in five European languages.

PROFESSIONAL EXPERIENCE

PayTime, Pittsburgh, PA, 2003-present

PROJECT MANAGER
Managed multiple IT projects for an e-payment provider with 20% monthly growth.

E-COMMERCE TECHNOLOGY
Developed e-commerce product allowing websites to accept online payments and establish credit relationships of up to $3M per month with banks.

* Led successful server-side gateway integrations with two large banks and oversaw gateway software integration with over 100 commercial websites.

* Upgraded product with new features, opening code to accommodate customer language and platform preferences, improving interface, and increasing security.

* Conducted thorough stress tests to meet financial industry quality standards.

* Adjusted to the unpredictable loss of a major partner by quickly integrating a new bank.

SYSTEMS DEVELOPMENT
Created extranet-based customer relationship systems allowing partners to track real-time progress of customer application and reducing processing time from 90 to 30 days.

* Built and rolled out branded website for company reseller network increasing lead response volume by 300% within two months.

* Implemented Goldmine sales tracking software, smoothly linking customer relationship systems.

* Dramatically improved customer ease of use and clarity of information.

TEAM MANAGEMENT
Attracted outstanding technical staff and catalyzed strong, eager performance with enticing challenges and responsibilities.

* Encouraged cross-training and peer mentoring, and created team cohesion by involving staff in rollouts and strategic planning.

* Established clear-cut job definitions, filled positions through internal promotion whenever possible, and trained and managed top-notch engineering team of eight.

RELATIONSHIP MANAGEMENT
Maintained high satisfaction among partners, customers, and clients.

* Collaboratively developed new projects with senior managers at partner companies, negotiating and expanding alliance terms along with technical goals and timelines.

* Oversaw technical e-commerce partnerships with major shopping carts (Miva, ECBuilder, ShopSite), completing integrations on time and expanding business opportunities for both partners.

* Championed top-level account service, facilitating the sales success of 15 resellers by ensuring relevant technical support and assistance with client relationship issues.

Para Force, Caracas, Venezuela, 1996-2002
Managed major accounts and developed engineering improvements for South American stainless steel leader.

VICE SALES MANAGER, 2000-2002
Increased sales by 22% in two years by managing major accounts, joining managers on sales calls, and overseeing product training of account managers from 35 international agencies.

* Won three of Para Force’s top ten customers, generating $2.7M annually.

* Designed layout and content of corporate website, conveying product benefits with simple, inviting, and educational images and ideas.

* Reduced errors by over 50% by troubleshooting price quotes and invoicing.

* Saved $1M annually by adjusting price policy to minimize dumping taxes.

PROCESS ENGINEER, 1997-2000
Streamlined operations of stainless steel welded tube factory with process engineering innovations.

* Improved cross-cultural relationship between plants in different countries.

* Designed and implemented concise production management chart, new product classification system, and defect classification chart, providing simple effective tools for plant managers.

IT ENGINEER, 1996-1997
Launched new ERP system on IBM AS 400; installed terminals; tested programs; educated sales force; provided support service; and taught computer-illiterate workforce of 70 how to use a PC.

EDUCATION

MBA, Universite de Caracas, Venezuela, 1996

MS, Industrial Engineering, Universite de Caracas, Venezuela, 1996

SOFTWARE KNOWLEDGE

Proficient in E-commerce, shopping carts, E-payment, HTML, FTP, ShopSite, Goldmine, ECBuilder, Excel, MS Project, PowerPoint, Dreamweaver; familiar with NT, Linux, Unix, Java, Perl, C/C++, cgi, TCP/IP, XML, java-script Transact, Onyx, Saleslogix, Miva

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This resume was written or critiqued by a member of Susan Ireland’s Resume Team. The job seeker agreed to allow us to make his or her resume anonymous and to post it on this website.

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DONNA B. GOODE
123 North Street, #123
San Francisco, CA 12345
123-555-1234
dbgoode@bamboo.com

OBJECTIVE
A position at VISA USA or VISA International, focusing on Customer Relations and Team Leadership

SUMMARY OF QUALIFICATIONS

- Three years of experience with the largest VISA credit card issuer in the world, with over four years providing a strong customer focus to diverse organizations.

- A dedicated and fair team leader, known for taking initiative to address issues and develop solutions that improve daily operational flow and team effectiveness.

- Skilled in building and maintaining excellent relationships with senior managers, team members and customers alike.

- A flexible professional who enjoys learning new skills and quickly adapts to organizational changes.

PROFESSIONAL EXPERIENCE

2003-pres., CREDIT PLUS, Miami, FL
Cardmember Services:
Team Manager, 2004-2007
Financial Advisor, 2003-2004

As member of the first team dedicated to servicing financial institutions and university accounts, worked with a portfolio of Affinity and Co-branded VISA and Mastercard accounts, including the recently added SmartVISA product. Managed a $2.1M budget.

Customer Relations

- Collaborated with management team to analyze customer satisfaction levels and institute a program to guide and motivate financial advisors to improve level of service. Increased customer satisfaction scores by 4% within two months of program implementation.

- Initiated a Cardmember Service Unit to streamline operations and improve customer service. Program was rolled out company-wide based on initial success at Miami site.

- Responded to over 150 telephone calls per day from customers with diverse needs and personalities, skillfully resolving complex issues with professionalism and diplomacy.

Team Leadership

- Delivered informative and highly participatory training on new products and system releases, quality, and superior customer service to 20-member Financial Advisor team, new hires, and additional teams throughout the organization.

- Lowered costs and increased team efficiency by 19% over two years through ongoing communication, training and staff development.

- As a certified PDI Behavioral Interviewer, screened, interviewed and hired optimal candidates for specific positions, resulting in a significant reduction in attrition rates.

- Received quarterly Service First award, 2007; nominated by four team members.

2002-2003, DATABASE EXPERTS, Miami, FL, Database Management Assistant

- Updated and maintained database of local commercial businesses for the Dade County Waste Management Recycling Division to ensure compliance with regulations.

2000-2002, HOTEL CALIFORNIA, Berkeley, CA, Guest Relations Supervisor

- Supervised up to 35 front office staff in the delivery of smooth operations and superior guest satisfaction at this 320-room hotel.

EDUCATION
B.A., Business Administration, University of Washington, Seattle, WA, 2000

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