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Site Map: Write a Cover Letter Land a Job About Susan Ireland |
Sample Resume |
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| Here's the e-resume version for posting online, formatted according to the E-Resume Guide. | |||||
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Lawrence Cotrell OBJECTIVE: Technical Account Manager/Customer Quality Engineer HIGHLIGHTS OF QUALIFICATIONS - Highly experienced in technical account management and support with higher education in engineering. - Effective and knowledgeable working with cultures worldwide gained from years of international travel. - Strong and positive communicator when working with clients from any country around the globe. - Exemplary problem-solving skills; able to identify problems and implement corrective processes. PROFESSIONAL EXPERIENCE PARAMOUNT CORPORATION, Boise, ID & Jakarta, Indonesia, 2004 to present - Hired to start up operations of U.S. branch of Indonesian-based manufacturing company. - Secured initial marketing budget of $12 million; developed marketing plan and test marketing. SIGNATURES TECHNOLOGY, INC., U.S. & Asia, 2002 to 2004 - Team Lead for Asia/Pacific (2002-2003) and U.S. (2003-2004) hard disk drive qualifications for outsourcing partners and customers including the top seven computer manufacturers. - Oversaw all aspects of integrating new disk drive products in customer systems. This included directing activities of "Pre-Sales" Qualification Team composed of salesperson, applications engineer, customer quality engineer, and account manager. - Identified problem that new product introduction cycles in Asian market took longer than counterparts in U.S.; implemented internal scheduling and product release changes that significantly shortened cycles and tripled Asian customer qualification starts. - Improved product time-to-market by reducing development delays with the implementation of a user-friendly, web-based system that centralized and disseminated customer product requirements/changes. - Halved qualification time by transitioning customers to a standardized product testing process. - Increased product qualification completion rate to 100% by initiating comprehensive program of teleconferences, action item logs, and diligent follow-up procedures. HIGHEND ELECTRONICS, White Bird & Boise, ID, 1994 to 2002 - Managed joint development of CD-Recorders and CD-Rewritable products between HighEnd European manufacturing plants and HighEnd U.S.; implemented effective quality assurance program. - Trained U.S. engineers in CD-Recorder technology and coordinated development between U.S. and European partners. - Set-up compatibility test lab and ran functional testing; communicated results to all levels and areas. - Performed on-site quality reviews of HighEnd manufacturing plants in France, Italy, and the UK. - Effectively contributed to revenue increase from $80 million to $250 million. Technical Support Manager - CD Recorder, HighEnd Laser Magnetic Storage (1997-1999) - Managed technical support organization for CD-Recorder product line in U.S. and Asian markets. - Traveled extensively within U.S., making presentations to prospective OEM customers. - Provided worldwide support to software developers and hardware integrators. - Trained HighEnd technical support engineers in CD-Recorder technology. Senior Application Engineer - International, HighEnd Laser Magnetic Storage (1994-1997) - Provided pre-sales engineering support for 5.25-inch and 12-inch optical storage drivers and IBM 3480 compatible tape drives. - Traveled extensively throughout the U.S. and Europe, troubleshooting problems for accounts including national law enforcement organizations, airports, and government agencies. - Established a network-based Help Desk system and bulletin board system for customer service. - Assisted customers with product integrations; gave technical presentations and service classes. - Identified firmware, hardware, and software issues using bus analyzers, interface boards, and diagnostic programs; reviewed product specifications and engineering changes; wrote diagnostics programs. NICOLET INSTRUMENT CORPORATION, Singapore & San Francisco, CA, 1986 to 1994 - Restored company's presence in Singapore as a major spectrometer supplier by rebuilding service department. - Hired and trained engineers in infrared spectrometer installation and repair for center in Singapore. - Performed on-site surveys and corrected problems for Singapore customers. - Prior to assignment in Singapore, led the largest territory in U.S., performing installation and maintenance of clients' infrared and mass spectrometer systems. Efforts increased service revenue 100% per year. - Traveled throughout Europe, Asia, and Indonesia, providing on-site support and training. In one instance, repaired system in India that had been down for two years, thereby reestablishing revenue of $500,000. - Developed diagnostic routine that reduced return service calls by 35%. CONTROL DATA CORPORATION, San Bruno, CA, 1984 to 1986 - Performed preventive maintenance and emergency repairs for local accounts' mainframe computers, tape drives, disk drives, and other mass storage devices. - Established tape drive maintenance program that significantly increased product uptime. EDUCATION B.S.E.E. (Electrical Engineering) - Idaho State University, ID Certificate in Computer Technology - Enhanced Data Institute, ID Continuing Education includes courses in: |
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