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About Susan Ireland
Copyright 2000-08
Susan Ireland
(510) 524-5238

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Shannon K. Mahoney
123 Nosegay Street
Northampton, MA 12345
123-555-1234
smaho1@bamboo.com

Technical Instructor

SUMMARY OF QUALIFICATIONS

* More than 10 years' experience as a technical instructor. Skills include:
Curriculum Development
Technical Expertise
Individual and Group Training
Client Service

* Effectively communicate technical information to non-technical audiences, improvising curricula and style to meet diverse audience needs.

* High-energy, confident professional with an infectious enthusiasm for technology.

PROFESSIONAL EXPERIENCE

2002-pres., Computer Networking & Data Communications Instructor, TTI, Northampton, MA

* Developed entry-level and advanced curricula on a wide range of topics, consistently meeting tight deadlines. Subjects included:
- Networking basics (topologies, protocols, architectures, cabling schemes)
- Windows NT 4.0
- UNIX and Novell 3.12 (courses and labs)
- Client/server applications vs. peer-to-peer networking
- Fiberoptics

* Geared curricula and presentation style to needs of diverse audiences, from recent high school grads to foreign-born Ph.D.s, addressing learner issues such as:
- English as a second language.
- Differing levels of computer skills and technical ability.
- Culture-based learning styles and classroom etiquette.

* Earned 2002 "Rookie Teacher of the Year" award for teaching excellence.

1999-02, Electronics Instructor, Hammersley Training Institute, Boston, MA

* Incorporated field experience and technical knowledge into learner-centered presentations emphasizing interactive, hands-on practice.

* Ensured that curriculum was current with changing industry requirements.
- Surveyed past graduates and conducted a needs analysis.
- Acted as ongoing liaison between management and learners.

* Presented programs to prospective clients on:
- Organizational vision and goals.
- Program opportunities and applications relevant to client needs.

* Promoted a relaxed, supportive learning atmosphere that featured teamwork and students teaching one another.

1997-99, Telecommunications Network Technician, Nassau County Administrative Services, Nassau, NY

* Empowered school district receptionists-most of whom had no computer experience-to take advantage of the latest computer technology.
- Trained staff on newly installed hardware and software.
- Patiently provided ongoing technical assistance in-person and by phone.

1995-97, Field Engineer, ProDoc Office Systems, Syracuse, NY

* Developed extensive background in technical troubleshooting and maintenance.

1995-97, Adjunct Professor, Carrier Technical Institute, Syracuse, NY

* Taught courses covering a wide range of electronic disciplines.

EDUCATION & TRAINING

Microsoft Certified Curriculum Windows NT 4.0
Solaris UNIX 2.X System Administration
Apple Connectivity & Networking Applications

Associate of Occupational Sciences-Electronics Technology
Carrier Technical Institute, Syracuse, NY

COMPUTER & TECHNICAL SKILLS

Network Operating System Theory
Windows 95, 98, XP and NT Workstation/Server 4.0
Client/server application development
Basic telephony
MS Word, PowerPoint and Excel

COMMUNITY SERVICE

Volunteer, Women in Technology International Conference and Summit, 2005