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Site Map: Write a Cover Letter Land a Job About Susan Ireland |
Sample Resume |
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| Here's the e-resume version for posting online, formatted according to the E-Resume Guide. | |||||
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LAURA J. THOMAS OBJECTIVE PROFILE - Excellent telephone and in-person skills; able to quickly establish rapport with clients, identify needs, and match them with appropriate resources. - Skilled in persuasive sales techniques; able to convey information with creativity and sincerity, consistently winning new business. - Highly organized, efficient, and energetic; able to create office systems that improve workflow and enhance the overall environment. SELECTED ACCOMPLISHMENTS Communication & Client Relations - Welcomed clients at the Tea Garden Spa and scheduled appointments for massage, facials, salt scrubs, herbal wraps, hot tub and sauna. - Performed additional daily front desk operations at the Tea Garden Spa, including office organization, payment processing, and consultation with health practitioners. - Acted as primary contact for Wilderness Adventures clients, responding to a high volume of calls, scheduling travel packages, and invoicing. - Maintained daily contact with outside contractors to discuss sales and marketing strategies, improve quality, and generate additional business for Wilderness Adventures and the Tea Garden Spa. Sales & Marketing - Top sales producer for Pacific trips at Wilderness Adventures, consistently increasing sales revenue each year. - Conducted competitor studies and analyzed market pricing structures. Consulted with Wilderness Adventures president and presented findings to marketing team, recommending improvements to annual catalogue. - Generated new business through incentive programs, mass mailings, cold calling, and referrals from previous Tea Garden Spa clients. Management & Administration - Supervised and trained the Tea Garden Spa support staff, oversaw departmental operations, and delegated tasks to ensure timeliness and accuracy. - Checked chemicals and pH balance at the Tea Garden Spa facilities to ensure proper levels for client safety and comfort. - Coordinated complex logistics for hundreds of international adventure travel packages, servicing up to 12 Wilderness Adventures clients per trip. WORK HISTORY 1995-98, Front Desk Manager EDUCATION & TRAINING B.A., Theater Arts, San Francisco State University, San Francisco, CA, 1998 Computer skills include: WordPerfect 5.0 & 6.1, Quattro Pro, Excel, and Internet. |
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