Sample Resume: Customer Service Representative

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Sample Resume
for someone seeking a job as a
Customer Service Representative

hardcopy resume - e-resume

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Index of 90 Sample Resumes

With a history of temporary and short-term jobs, this career changer created a very marketable resume even though he has no college degree and is currently unemployed. Functional resume, updated 2006. E-resume version of this resume for posting online.

This resume was written or critiqued by a member of Susan Ireland's Resume Team. The job seeker agreed to allow us to make his or her resume anonymous and to post it on this website.

To learn how to write an effective resume, go to the Resume Guide. To write your resume with easy-to-use templates, order Susan Ireland's downloadable software, Ready-Made Resumes.

Here's the e-resume version for posting online, formatted according to the E-Resume Guide.

LIONEL PICKERING
123 Larimie Avenue, Missoula, MT 12345
123-555-1234
lpickering@bamboo.com

OBJECTIVE: Customer Service Representative

HIGHLIGHTS OF QUALIFICATIONS

** Expert knowledge and abilities in written communication.

** A patient listener who fully focuses on speakers and understands a variety of accents.

** Organized and detail-oriented; knack for understanding procedures and logistics.

** Strong skills in time management, prioritizing tasks, and meeting deadlines.

RELEVANT EXPERIENCE

Communication & People Skills:

** Consistently maintain a positive attitude and enjoy helping people.

** Articulate and very effective working with people of different backgrounds and temperaments.

** Accurately record, remember, and verbally communicate detailed information.

** Exceptional command of the English language with strong written and transcription skills.

** Cooperatively work with others to produce and deliver required work.

Organization & Time Management:

** A problem solver who quickly grasps complex situations and turns them into manageable tasks.

** Produce quality work even when under extreme time pressure and deadlines.

** Proven ability to understand and follow complex instructions to successful conclusions.

** Many years of experience successfully managing and organizing personal time and workload.

** Collaborate in teams to produce quality reports.

Technical Skills:

** Very accurate and rapid keyboarder.

** Experienced in editing and proofreading lengthy documents with focus on word definitions, spelling, sentence structure, syntax, and grammar.

** Work with technical vocabularies from a variety of fields.

EDUCATION & CERTIFICATIONS

Academy of Stenographic Arts, Missoula, MT, 1984-85

Missoula College of Court Reporting, Missoula, MT, 1981-84

Certified Shorthand Reporter, State of Montana, 1985-pres.

Registered Professional Reporter, National Court Reporters Association, 1985-pres.

WORK HISTORY

** Court Stenographer, State of Montana, 1985-pres.

- Beverly Reporting Associates, 1999-04

- Louis Lane & Associates, 1997-99

- Missoula Court Reporters, 1997

- Central Mountain Reporters, 1993-97

- Lenna & Marshal, 1990-93

- Peter & Rehman, 1985-90