|
|
||||||
|
|
|||||||
Site Map: Write a Cover Letter Land a Job About Susan Ireland |
Sample Resume |
||||
|
|||||
 |
|||||
|
|||||
| Here's the e-resume version for posting online, formatted according to the E-Resume Guide. | |||||
|
STACEY AVALON OBJECTIVE SUMMARY OF QUALIFICATIONS * Organized and goal-oriented, with more than seven years' experience in project management and a strong customer focus. * Analytical problem-solver, able to anticipate issues and create new systems that streamline operations, resolve concerns and improve efficiency. * Skilled in building excellent rapport with clients and team members. Able to see the big picture, delegate effectively and motivate team members to achieve on-time project completion. * Computer skills include: MS Word, Excel, Access, Project, Publisher, PowerPoint, and Internet research. PROFESSIONAL EXPERIENCE 2002-pres., OFFICE OF THE TREASURER, CITY & COUNTY OF LITTLE ROCK, Little Rock, AR Project Management & Team Leadership * Directed the planning, design, production and management of online applications as part of LRGov Online Services, the city's eCommerce portal: - Supervised project teams, including programmer, web designer, database manager, accounting and other internal project staff. - Met regularly with interdepartmental work group to monitor and evaluate the portal, discuss policy issues and recommend service improvements. * As leading member of Customer Service Board, spearheaded and directed implementation of departmental Intranet, resulting in greater speed and access to information for both internal staff and outside clients. Collaborated with programmer to develop content and architecture. * Developed and implemented City Payment Office, working closely with project team members to select and refine services offered, monitor effectiveness, and institute systems to improve services for local businesses. * Initiated cross-training with other departments to improve work flow and streamline project completion. * Directed special projects for City Treasurer, including research and analysis of relevant business and policy issues. Maintained strong commitment to accuracy, detail, confidentiality and timeliness of completion. Customer Care & Administration * Analyzed policies with regard to customer service and efficiency, recommending policy changes and process improvements as needed. * Conducted classes on starting a business in Little Rock through the Small Business Administration and to local businesses and merchant organizations. * As member of cross-functional Editorial Board, ensured accuracy, consistency and user-friendliness of all outgoing information and documentation. 2002, FRIENDS OF THE LR COMMISSION FOR WOMEN, Little Rock, AR * Directed non-profit organization dedicated to supporting the Panel on the Status of Women, including strategic planning, financial management, member services, communications, events and public/community relations. 1998-01, GREATER DENVER CHAMBER OF COMMERCE, Denver, CO * Assisted in leading the Business Consortium for Education, a local alliance of business, education and community members to improve public education. Managed budget, coordinated programs and acted as member liaison. * Conducted economic and demographic research and analysis to produce critical monthly, quarterly and annual reports. Developed marketing strategy to offer selected publications to target markets, resulting in increased revenues. * Refined and implemented marketing plan, communication strategy and corporate identity program. * Established mission and business plan for newly created Member Services department, providing information, referrals and customer care to members. Additional experience includes: EDUCATION & TRAINING B.A., Urban Studies, University of Wisconsin, Madison, WI Ongoing training includes seminars and coursework in eCommerce, Leadership, Diversity and Customer Relations Management. |
|||||
