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About Susan Ireland
Copyright 2000-08
Susan Ireland
(510) 524-5238

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Mitchell Tyree
25 Second Avenue
St. Paul, MN 12345
(123) 555-1234
mtyree@bamboo.com

JOB OBJECTIVE: An employee-training position with a focus on team building

HIGHLIGHTS OF QUALIFICATIONS

** Sixteen years in leadership roles for two corporations, both nationally recognized for excellence in their fields.

** Enjoy making presentations that contribute to company goals through problem resolution, team building, and organizational development.

** Impressive reputation for building cohesion among disparate groups and individuals.

PROFESSIONAL EXPERIENCE

TEAM BUILDING

Merrimack Corporation:

** Recognized for consistently building productive teams in different departments, despite organizational problems such as re-engineering, downsizing, and internal conflict.

** On behalf of CEO, currently administer a confidential program to identify Merrimack's 200 top performing employees. Develop ranking criteria, monitor performance, write compensation guidelines, and oversee succession planning.

- As Quality Management Team Leader, resolved power struggles and racial tension using a positive approach to conflict resolution and staff development.

- Facilitated communication and cooperation among 14 service units, resulting in increased productivity and 28% reduction in overhead.

- Supervised a group of 73 administrative personnel, building a strong work ethic and providing cross-training that significantly improved work flow.

Computer Tech, Incorporated:

** Turned around an unprofitable business unit, achieving a 15% profit margin in 10 months by developing a crew of 45 part-time employees from socio-economically diverse backgrounds.

- Replaced 75% of staff and promoted 60% of personnel into leadership positions.

- Raised standards through customer service, operations, and team building training.

- Stopped internally organized theft of approximately $12K per year.

TRAINING

Merrimack Corporation

** Taught 12-part communication skills classes to enhance staff cooperation and productivity.

** Wrote technical procedures and provided one-on-one training to a major corporate client, instilling a level of confidence that led to a $4M increase in the contract value.

** Incorporated Myers-Briggs and organizational development material into weekly department meetings to break down interpersonal barriers and share job knowledge.

WORK HISTORY

1991-present, Merrimack Corporation, Saint Paul, MN
Executive Programs Director, 2000-present
Facilities Support Services Director, 1997-2000
Administrative Services Director, 1995-1997
Project Manager, 1991-1995

1988-1991, Computer Tech, Incorporated, Minneapolis, MN
Training Supervisor, 1989-1991
Store Manager, 1988-1989

1980-1988, High School Systems, Detroit, MI and Flint, MI
English Teacher

EDUCATION AND CERTIFICATION

M.Ed., Public School Administration, Howard University, Washington, D.C.
B.A., Black Studies, minor in Sociology, Michigan State University, East Lansing, MI

Myers-Briggs Type Indicator Certification, Association for Psychological Testing
Quality Management Team Leader Training, Reiter Corporation

PROFESSIONAL AFFILIATION

American Society of Trainers and Developers (ASTD)