![]() |
![]() |
||||||
|
|
|||||||
Site Map: Write a Cover Letter Land a Job About Susan Ireland |
|||||
|
|||||
![]() |
|||||
|
|||||
| Here's the e-resume version for posting online, formatted according to the E-Resume Guide. | |||||
|
SUSIE SMITH OBJECTIVE STRENGTHS * More than 8 years as an avid Class IV-V whitewater rafter, with trips to Nepal, Pakistan, Zimbabwe, Mongolia, Chile, and New Zealand. Skilled in easily building rapport with individuals from diverse cultures. * A dynamic team leader; able to bring energy, enthusiasm, and humor to motivate team members to achieve potential and meet objectives. * A highly organized manager and coach; able to quickly assess needs and provide tools to resolve difficulties, enhance learning, and improve performance. PROFESSIONAL EXPERIENCE 1995-pres., HEALTHRITE, La Jolla, CA Organizational Leadership & Team Building * Built a strong team from one to twenty members, fostering both independence and a cohesive, productive team environment. * Utilized clarity, humor, well-defined goals, and a positive work ethic to establish a spirited organizational culture throughout the company. * Developed and implemented strategic objectives to ensure achievement of profitability goals and a high level of client satisfaction. Consistently awarded high rankings from a prestigious industry watchdog, the Singer Report. * Created and led cross-functional teams in building a strong esprit de corps and supporting the smooth installation/conversion of new managed-care software. Developed business requirements, trained users, and supported client base. * Planned and structured resources necessary to sustain growth of client base. Managed a $10M budget. Client Relations & Communication * Conducted dynamic and enjoyable training in relationship building and product knowledge for both clients and internal staff. * Cultivated excellent long-term relationships with clients, maintaining ongoing communication and facilitating solutions to address concerns. * Initiated User Group and implemented annual event for up to 1,000 users worldwide to encourage networking and increase product knowledge. 1994-95, SAN DIEGO GENERAL HOSPITAL, San Diego, CA * Supervised administrative staff of 20 and developed policies and procedures. * Managed large-scale implementation project of new scheduling, inventory, and reporting software system for both departments. Previous experience includes: VOLUNTEER ACTIVITIES EDUCATION |
|||||