Sample Resume for a Job in IT Management
This management professional has a thread of success running throughout her resume, which markets her for a vertical career move. She has had three promotions at her current place of employment, making her look highly valuable. Combination resume. Plain Text version of this resume for posting online.
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This resume was written or critiqued by a member of Susan Ireland’s Resume Team. The job seeker agreed to allow us to make his or her resume anonymous and to post it on this website.
To learn how to write an effective resume, go to 10 Steps: How to Write a Resume. To write your resume with easy-to-use templates, order Susan Ireland’s downloadable software, Ready-Made Resumes.
ZORRA D. JACKSON
123 Smith Street, Apt. #D
Oakland, CA 12345
123-555-1234
ZorraJ@bamboo.com
OBJECTIVE
A position in IT Management
SUMMARY OF QUALIFICATIONS
* More than 10 years in IT Management, including strategic direction, budget preparation, vendor relationships, and planning and operation of Data Centers.
* Skilled in evaluating current and future technologies and leading purchase planning to support both short and long-term IT initiatives.
* A clear and direct project manager, skilled in developing and maintaining a broad vision, cultivating excellent relationships, and communicating effectively across the organization to build focused and productive teams.
PROFESSIONAL EXPERIENCE
1994-pres., UBUY, San Francisco, CA
Data Center Operations Manager, 1998-pres.
IT Management
* Managed and supported hardware and software operations at one on-site and two remote Data Centers, including more than 60 NT servers providing 24/7 service to 1,100 employees, dealers and resellers.
* Developed, administered and tracked a $1.2M capital budget, a $800K staffing budget and a $975K maintenance budget.
* Researched new technologies and calculated future needs to achieve accurate capacity planning. Negotiated hardware and software purchases and maintenance contracts.
* Developed, implemented and monitored service level agreements with staff and customers, ensuring compliance and quick resolution of specific issues. Achieved 99% system availability and 98% customer satisfaction for three years.
* Created and implemented disaster recovery plans and procedures for Data Center, including hot sites for mission critical applications.
* Evaluated and selected appropriate anti-virus and intrusion detection software for email and NT network to ensure complete and continuous coverage with no security breaches.
* Directed facilities management, including UPS, FM200 fire suppression system, HVAC and building generators. Negotiated vendor agreements.
* Managed multiple projects, including Pathworks to NT migration, Windows NT 3.1 to 4.0, VMS to UNIX servers, Citrix Thin Client implementation, Alpha to Intel migration, and development of new Inventory and POS systems.
* Received Customer Service Award 2006, an annual company-wide award based on excellence in customer service and vendor relations.
Team Leadership & Supervision
* Hired, trained and supervised a 12-member team providing email, NT administration, Data Center operations and Help Desk support.
* Facilitated weekly team meetings, individual consulting, and quarterly performance evaluations to motivate team members and foster a cohesive work environment.
* Communicated regularly with senior management and both technical and non-technical personnel to build effective cross-functional teams and ensure accuracy, consistency, problem solving and on-time project completion.
VMS Manager, 1995-98
* Planned and managed Data Center relocation from Fremont to San Francisco, including facilities planning and configuration.
* Directed all VMS systems operations and supervised two Computer Operators.
Computer Operator, 1994-95
* Operated and supported the VAX / VMS environment.
1992-94, VENTURES UNLIMITED, San Mateo, CA
Technical Services Manager
* Managed the VAX/VMS server for this venture capital firm.
PROFESSIONAL DEVELOPMENT
B.A., Psychology, University of California, Berkeley, CA, 1992
Classes, seminars and workshops in:
Project Management, Budget Preparation, Time Management, Team Building, Motivation, Staff Development and Diversity Training.
TECHNICAL SUMMARY
Operating Systems / Software Applications:
Microsoft Windows NT Server & Exchange
Citrix Metaframe
Microsoft SMS/SQL Server
NetIQ AppManager
Microsoft DHCP Server
UNIX
Hardware:
Compaq Servers
Compaq SAN
Alpha
Intel
Dell
Sun Microsystems
<< PrevIndex of 90 Sample Resumes
IT Management
Sample Resume for a Job in IT Management
This management professional has a thread of success running throughout her resume, which markets her for a vertical career move. She has had three promotions at her current place of employment, making her look highly valuable. Combination resume. Plain Text version of this resume for posting online.
<< PrevIndex of 90 Sample Resumes
This resume was written or critiqued by a member of Susan Ireland’s Resume Team. The job seeker agreed to allow us to make his or her resume anonymous and to post it on this website.
To learn how to write an effective resume, go to 10 Steps: How to Write a Resume. To write your resume with easy-to-use templates, order Susan Ireland’s downloadable software, Ready-Made Resumes.
ZORRA D. JACKSON
123 Smith Street, Apt. #D
Oakland, CA 12345
123-555-1234
ZorraJ@bamboo.com
OBJECTIVE
A position in IT Management
SUMMARY OF QUALIFICATIONS
* More than 10 years in IT Management, including strategic direction, budget preparation, vendor relationships, and planning and operation of Data Centers.
* Skilled in evaluating current and future technologies and leading purchase planning to support both short and long-term IT initiatives.
* A clear and direct project manager, skilled in developing and maintaining a broad vision, cultivating excellent relationships, and communicating effectively across the organization to build focused and productive teams.
PROFESSIONAL EXPERIENCE
1994-pres., UBUY, San Francisco, CA
Data Center Operations Manager, 1998-pres.
IT Management
* Managed and supported hardware and software operations at one on-site and two remote Data Centers, including more than 60 NT servers providing 24/7 service to 1,100 employees, dealers and resellers.
* Developed, administered and tracked a $1.2M capital budget, a $800K staffing budget and a $975K maintenance budget.
* Researched new technologies and calculated future needs to achieve accurate capacity planning. Negotiated hardware and software purchases and maintenance contracts.
* Developed, implemented and monitored service level agreements with staff and customers, ensuring compliance and quick resolution of specific issues. Achieved 99% system availability and 98% customer satisfaction for three years.
* Created and implemented disaster recovery plans and procedures for Data Center, including hot sites for mission critical applications.
* Evaluated and selected appropriate anti-virus and intrusion detection software for email and NT network to ensure complete and continuous coverage with no security breaches.
* Directed facilities management, including UPS, FM200 fire suppression system, HVAC and building generators. Negotiated vendor agreements.
* Managed multiple projects, including Pathworks to NT migration, Windows NT 3.1 to 4.0, VMS to UNIX servers, Citrix Thin Client implementation, Alpha to Intel migration, and development of new Inventory and POS systems.
* Received Customer Service Award 2006, an annual company-wide award based on excellence in customer service and vendor relations.
Team Leadership & Supervision
* Hired, trained and supervised a 12-member team providing email, NT administration, Data Center operations and Help Desk support.
* Facilitated weekly team meetings, individual consulting, and quarterly performance evaluations to motivate team members and foster a cohesive work environment.
* Communicated regularly with senior management and both technical and non-technical personnel to build effective cross-functional teams and ensure accuracy, consistency, problem solving and on-time project completion.
VMS Manager, 1995-98
* Planned and managed Data Center relocation from Fremont to San Francisco, including facilities planning and configuration.
* Directed all VMS systems operations and supervised two Computer Operators.
Computer Operator, 1994-95
* Operated and supported the VAX / VMS environment.
1992-94, VENTURES UNLIMITED, San Mateo, CA
Technical Services Manager
* Managed the VAX/VMS server for this venture capital firm.
PROFESSIONAL DEVELOPMENT
B.A., Psychology, University of California, Berkeley, CA, 1992
Classes, seminars and workshops in:
Project Management, Budget Preparation, Time Management, Team Building, Motivation, Staff Development and Diversity Training.
TECHNICAL SUMMARY
Operating Systems / Software Applications:
Microsoft Windows NT Server & Exchange
Citrix Metaframe
Microsoft SMS/SQL Server
NetIQ AppManager
Microsoft DHCP Server
UNIX
Hardware:
Compaq Servers
Compaq SAN
Alpha
Intel
Dell
Sun Microsystems
<< PrevIndex of 90 Sample Resumes