Sample Resume for a job in the Credit Card Industry Focusing on Customer Relations and Team Leadership
This job seeker is clearly a numbers person with good people skills. To make her resume fit on one page yet still be easy to read, she placed her promotions (at her current place of employment) side by side. Combination resume. Plain Text version of this resume for posting online.
<< PrevIndex of 90 Sample Resumes
This resume was written or critiqued by a member of Susan Ireland’s Resume Team. The job seeker agreed to allow us to make his or her resume anonymous and to post it on this website.
To learn how to write an effective resume, go to 10 Steps: How to Write a Resume. To write your resume with easy-to-use templates, order Susan Ireland’s downloadable software, Ready-Made Resumes.
DONNA B. GOODE
123 North Street, #123
San Francisco, CA 12345
123-555-1234
dbgoode@bamboo.com
OBJECTIVE
A position at VISA USA or VISA International, focusing on Customer Relations and Team Leadership
SUMMARY OF QUALIFICATIONS
- Three years of experience with the largest VISA credit card issuer in the world, with over four years providing a strong customer focus to diverse organizations.
- A dedicated and fair team leader, known for taking initiative to address issues and develop solutions that improve daily operational flow and team effectiveness.
- Skilled in building and maintaining excellent relationships with senior managers, team members and customers alike.
- A flexible professional who enjoys learning new skills and quickly adapts to organizational changes.
PROFESSIONAL EXPERIENCE
2003-pres., CREDIT PLUS, Miami, FL
Cardmember Services:
Team Manager, 2004-2007
Financial Advisor, 2003-2004
As member of the first team dedicated to servicing financial institutions and university accounts, worked with a portfolio of Affinity and Co-branded VISA and Mastercard accounts, including the recently added SmartVISA product. Managed a $2.1M budget.
Customer Relations
- Collaborated with management team to analyze customer satisfaction levels and institute a program to guide and motivate financial advisors to improve level of service. Increased customer satisfaction scores by 4% within two months of program implementation.
- Initiated a Cardmember Service Unit to streamline operations and improve customer service. Program was rolled out company-wide based on initial success at Miami site.
- Responded to over 150 telephone calls per day from customers with diverse needs and personalities, skillfully resolving complex issues with professionalism and diplomacy.
Team Leadership
- Delivered informative and highly participatory training on new products and system releases, quality, and superior customer service to 20-member Financial Advisor team, new hires, and additional teams throughout the organization.
- Lowered costs and increased team efficiency by 19% over two years through ongoing communication, training and staff development.
- As a certified PDI Behavioral Interviewer, screened, interviewed and hired optimal candidates for specific positions, resulting in a significant reduction in attrition rates.
- Received quarterly Service First award, 2007; nominated by four team members.
2002-2003, DATABASE EXPERTS, Miami, FL, Database Management Assistant
- Updated and maintained database of local commercial businesses for the Dade County Waste Management Recycling Division to ensure compliance with regulations.
2000-2002, HOTEL CALIFORNIA, Berkeley, CA, Guest Relations Supervisor
- Supervised up to 35 front office staff in the delivery of smooth operations and superior guest satisfaction at this 320-room hotel.
EDUCATION
B.A., Business Administration, University of Washington, Seattle, WA, 2000
<< PrevIndex of 90 Sample Resumes
Position in the Credit Card industry, Focus on Customer Relations and Team Leadership
Sample Resume for a job in the Credit Card Industry Focusing on Customer Relations and Team Leadership
This job seeker is clearly a numbers person with good people skills. To make her resume fit on one page yet still be easy to read, she placed her promotions (at her current place of employment) side by side. Combination resume. Plain Text version of this resume for posting online.
<< PrevIndex of 90 Sample Resumes
This resume was written or critiqued by a member of Susan Ireland’s Resume Team. The job seeker agreed to allow us to make his or her resume anonymous and to post it on this website.
To learn how to write an effective resume, go to 10 Steps: How to Write a Resume. To write your resume with easy-to-use templates, order Susan Ireland’s downloadable software, Ready-Made Resumes.
DONNA B. GOODE
123 North Street, #123
San Francisco, CA 12345
123-555-1234
dbgoode@bamboo.com
OBJECTIVE
A position at VISA USA or VISA International, focusing on Customer Relations and Team Leadership
SUMMARY OF QUALIFICATIONS
- Three years of experience with the largest VISA credit card issuer in the world, with over four years providing a strong customer focus to diverse organizations.
- A dedicated and fair team leader, known for taking initiative to address issues and develop solutions that improve daily operational flow and team effectiveness.
- Skilled in building and maintaining excellent relationships with senior managers, team members and customers alike.
- A flexible professional who enjoys learning new skills and quickly adapts to organizational changes.
PROFESSIONAL EXPERIENCE
2003-pres., CREDIT PLUS, Miami, FL
Cardmember Services:
Team Manager, 2004-2007
Financial Advisor, 2003-2004
As member of the first team dedicated to servicing financial institutions and university accounts, worked with a portfolio of Affinity and Co-branded VISA and Mastercard accounts, including the recently added SmartVISA product. Managed a $2.1M budget.
Customer Relations
- Collaborated with management team to analyze customer satisfaction levels and institute a program to guide and motivate financial advisors to improve level of service. Increased customer satisfaction scores by 4% within two months of program implementation.
- Initiated a Cardmember Service Unit to streamline operations and improve customer service. Program was rolled out company-wide based on initial success at Miami site.
- Responded to over 150 telephone calls per day from customers with diverse needs and personalities, skillfully resolving complex issues with professionalism and diplomacy.
Team Leadership
- Delivered informative and highly participatory training on new products and system releases, quality, and superior customer service to 20-member Financial Advisor team, new hires, and additional teams throughout the organization.
- Lowered costs and increased team efficiency by 19% over two years through ongoing communication, training and staff development.
- As a certified PDI Behavioral Interviewer, screened, interviewed and hired optimal candidates for specific positions, resulting in a significant reduction in attrition rates.
- Received quarterly Service First award, 2007; nominated by four team members.
2002-2003, DATABASE EXPERTS, Miami, FL, Database Management Assistant
- Updated and maintained database of local commercial businesses for the Dade County Waste Management Recycling Division to ensure compliance with regulations.
2000-2002, HOTEL CALIFORNIA, Berkeley, CA, Guest Relations Supervisor
- Supervised up to 35 front office staff in the delivery of smooth operations and superior guest satisfaction at this 320-room hotel.
EDUCATION
B.A., Business Administration, University of Washington, Seattle, WA, 2000
<< PrevIndex of 90 Sample Resumes