Sample Resume for a Job as Automotive Service Manager / Director
This resume begins on a confident note with a professional title near the top. Just under the “Relevant Accomplishments” heading, the job seeker gave the name of the employer where all the accomplishments took place. This technique allowed him to take the spotlight off his Work History, which hints at his current self-employment/unemployment. Notice how he listed promotions in the Work History section. He did not put dates in the Education section, so as to avoid age discrimination. Functional resume. Plain Text version of this resume for posting online.
<< PrevIndex of 90 Sample Resumes
This resume was written or critiqued by a member of Susan Ireland’s Resume Team. The job seeker agreed to allow us to make his or her resume anonymous and to post it on this website.
To learn how to write an effective resume, go to 10 Steps: How to Write a Resume. To write your resume with easy-to-use templates, order Susan Ireland’s downloadable software, Ready-Made Resumes.
Randall Andrews
123 Easy Street
Nantucket, MA 12345
cellphone (123) 555-1234
randrews@bamboo.com
Automotive Service Manager/Director
SUMMARY OF QUALIFICATIONS
* Ten years automotive dealership service management experience building on 15 years as an automotive technician. Skills include:
- Management
- CSI
- Training
- Financials
- Quality Control
- Technical Support
- Warranty and Policy
- Team-building
- Regulatory Compliance
RELEVANT ACCOMPLISHMENTS
JOHN QUINCY LEXUS DEALERSHIP
MANAGEMENT
* Recognized by the dealer principal for raising profitability through cost controls on supplies, outside service companies and vendors.
* Built repeat business and customer loyalty by:
- Ensuring highest quality repair status.
- Educating and problem-solving with customers on technical issues and vehicle operations.
* Improved customer satisfaction by implementing the Lexus-Argon service improvement program.
- Worked with an Argon consultant to study workflow efficiency.
- Instituted a program that streamlined service.
- Implemented standardized written procedures.
* Strengthened the dealership reputation by providing expert technical explanations and resolving product disputes between customer, dealer and manufacturers.
* Succeeded at controlling company loss by favorably negotiating public liability disputes.
* One of 10 Lexus dealers selected out of more than 300 to participate in the NEARB Emission Parts Validation Study based on management of the program.
TEAM-BUILDING
* Promoted an above-average level of expertise among technical staff.
- Maintained a standard of up-to-date O.E.M. training for all technicians.
- Identified and corrected deficiencies in procedures and products.
- Created and directed an “in-house” training and review program to develop new skills and “fixes.”
* Cultivated an extraordinary level of technician loyalty, achieving a 10+ year tenure among 75% of employees over a 12-year period.
* Fostered teamwork that motivated employees to achieve their highest potential.
TECHNICAL
* Achieved a Master Auto Technician Certification through the Institute of Automotive Service Excellence (ASE).
* Served as Special Advisor to New England District Service Managers Advisory Committee Seminars.
* Special Advisor to the University of MA engineering students competing in Lexus Motor Company national invitational to develop a fuel-efficient hybrid prototype.
WORK HISTORY
2000-present, CRAFTS IN WOOD, Nantucket, MA
Operations Manager
1988-2000, JOHN QUINCY LEXUS DEALERSHIP, Quincy, MA
Service Manager (1992-2000)
Shop Foreman (1990-1992)
Customer Service Advisor (1988-1990)
EDUCATION & TRAINING
Human Relations & Organizational Business program
University of MA-College of Professional Studies
Advanced Warranty and Policy, Lexus
Advanced Customer Satisfaction, Lexus
Human Relations & Management Training, Hoover Company
ADA
Family Leave Act
Employee and Company Rights
Business law coursework, Cape Cod Community College, Cape Cod, MA
<< PrevIndex of 90 Sample Resumes
Automotive Service Manager/ Director
Sample Resume for a Job as Automotive Service Manager / Director
This resume begins on a confident note with a professional title near the top. Just under the “Relevant Accomplishments” heading, the job seeker gave the name of the employer where all the accomplishments took place. This technique allowed him to take the spotlight off his Work History, which hints at his current self-employment/unemployment. Notice how he listed promotions in the Work History section. He did not put dates in the Education section, so as to avoid age discrimination. Functional resume. Plain Text version of this resume for posting online.
<< PrevIndex of 90 Sample Resumes
This resume was written or critiqued by a member of Susan Ireland’s Resume Team. The job seeker agreed to allow us to make his or her resume anonymous and to post it on this website.
To learn how to write an effective resume, go to 10 Steps: How to Write a Resume. To write your resume with easy-to-use templates, order Susan Ireland’s downloadable software, Ready-Made Resumes.
Randall Andrews
123 Easy Street
Nantucket, MA 12345
cellphone (123) 555-1234
randrews@bamboo.com
Automotive Service Manager/Director
SUMMARY OF QUALIFICATIONS
* Ten years automotive dealership service management experience building on 15 years as an automotive technician. Skills include:
- Management
- CSI
- Training
- Financials
- Quality Control
- Technical Support
- Warranty and Policy
- Team-building
- Regulatory Compliance
RELEVANT ACCOMPLISHMENTS
JOHN QUINCY LEXUS DEALERSHIP
MANAGEMENT
* Recognized by the dealer principal for raising profitability through cost controls on supplies, outside service companies and vendors.
* Built repeat business and customer loyalty by:
- Ensuring highest quality repair status.
- Educating and problem-solving with customers on technical issues and vehicle operations.
* Improved customer satisfaction by implementing the Lexus-Argon service improvement program.
- Worked with an Argon consultant to study workflow efficiency.
- Instituted a program that streamlined service.
- Implemented standardized written procedures.
* Strengthened the dealership reputation by providing expert technical explanations and resolving product disputes between customer, dealer and manufacturers.
* Succeeded at controlling company loss by favorably negotiating public liability disputes.
* One of 10 Lexus dealers selected out of more than 300 to participate in the NEARB Emission Parts Validation Study based on management of the program.
TEAM-BUILDING
* Promoted an above-average level of expertise among technical staff.
- Maintained a standard of up-to-date O.E.M. training for all technicians.
- Identified and corrected deficiencies in procedures and products.
- Created and directed an “in-house” training and review program to develop new skills and “fixes.”
* Cultivated an extraordinary level of technician loyalty, achieving a 10+ year tenure among 75% of employees over a 12-year period.
* Fostered teamwork that motivated employees to achieve their highest potential.
TECHNICAL
* Achieved a Master Auto Technician Certification through the Institute of Automotive Service Excellence (ASE).
* Served as Special Advisor to New England District Service Managers Advisory Committee Seminars.
* Special Advisor to the University of MA engineering students competing in Lexus Motor Company national invitational to develop a fuel-efficient hybrid prototype.
WORK HISTORY
2000-present, CRAFTS IN WOOD, Nantucket, MA
Operations Manager
1988-2000, JOHN QUINCY LEXUS DEALERSHIP, Quincy, MA
Service Manager (1992-2000)
Shop Foreman (1990-1992)
Customer Service Advisor (1988-1990)
EDUCATION & TRAINING
Human Relations & Organizational Business program
University of MA-College of Professional Studies
Advanced Warranty and Policy, Lexus
Advanced Customer Satisfaction, Lexus
Human Relations & Management Training, Hoover Company
ADA
Family Leave Act
Employee and Company Rights
Business law coursework, Cape Cod Community College, Cape Cod, MA
<< PrevIndex of 90 Sample Resumes