<< PrevIndex of 90 Sample Resumes

This resume was written or critiqued by a member of Susan Ireland’s Resume Team. The job seeker agreed to allow us to make his or her resume anonymous and to post it on this website.

To learn how to write an effective resume, go to 10 Steps: How to Write a Resume. To write your resume with easy-to-use templates, sign up for Susan Ireland’s Ready-Made Resumes.

PATRICIA TAO
123 Harvest Row Drive
Atwood, SD 12345
123) 555-1234
patriciatao@bamboo.com

CAREER OBJECTIVE
Project Manager for an Internet / Software company

QUALIFICATION HIGHLIGHTS

* Five years of project management experience in software implementation and web portal launches. Demonstrated track record of successfully managing small to large projects from start to finish.

* A highly motivated and energetic professional, dedicated to understanding and meeting client needs. Knowledgeable in project management tools, processes and techniques.

* Exceptional focus, follow-through and coordination skills. Proven ability to develop and manage project schedules, and known for working well with cross-functional team to achieve on-time project completion.

* Computer skills include: MS Project, Excel, Word; AutoPlan; Applix Word, Graphics, Spreadsheet; Powerpoint, FrameMaker, Lotus Notes, NetObjects Fusion, Dreamweaver and SAP (MM, SD), SunOS. Familiar with HTML and SQL database queries.

PROFESSIONAL EXPERIENCE

2005-06, TAKEALONG DIVISION (A PRT COMPANY), Sterling, SD
Project Manager / Account Manager

* Managed enterprise projects for TELCO, TAKEALONG’S top client. Drove projects from conception through completion. Launched two new sites and re-launched two portals.

* Consulted with client to identify key requirements, defined project scope, developed project plan and schedule, provided leadership to internal teams on projects and daily production issues. Facilitated issues resolution. Prepared and presented timely status reports to client and internal senior management.

* Collaborated with clients, third party software partners and internal teams to develop and launch product enhancements that maximized page view and generated additional revenue opportunities.

* Initiated a comprehensive issue tracking process that improved communication and issue resolution for cross-functional teams and senior management.

* As Account Manager, acted as escalation point for change requests and client concerns, and worked closely with department team leads to prioritize issues and coordinate troubleshooting efforts.

* Conducted resource planning and budgeting; tracked costs to ensure adherence to budgetary limitations. Brought in supplemental service revenue of approximately $1 million with projects averaging $500k.

* Received two “Heroic” awards for outstanding performance and excellent customer service.��

2003-04, IBM, Sterling, SD
Planner

* Managed configuration of products prior to release, coordinating with Marketing and Manufacturing divisions to resolve business and product issues.

* As member of project implementation team, mentored business users in supply chain management software.

* Provided ongoing project coordination and process development support to implementation teams and project managers.

* Directed product data discontinuance and clean-up processes.

2001-03, PORTAL, Sterling, SD
Project Manager

* Developed project plans and ensured milestones were met according to schedule. Tracked issues, facilitated resolution and provided weekly status reports to senior management.

* Supervised testing efforts for the deployment of an Portal worldwide quoting tool, created business test plan and processes, and worked with sales representatives on implementation issues.

* Facilitated weekly project meetings of teams in international offices.

* Coordinated on-site training, data conversion and testing projects in Toronto, Canada, and Sydney, Australia.

* Worked closely with sales, marketing and technical teams and customer care center on PortalService program and pricing issues.

2000-01, GLOBAL INTERNET COM, San Jose, CA
International Development Assistant

* Conducted market analysis and summary to determine potential partners for expansion into the Pacific Rim and to develop accurate partner profiles.

* Presented research to executive management with recommendations.

EDUCATION & TRAINING

B.A., International Relations, University of South Dakota, 2000

Project Management training, including Supervision and Team Leadership, 2006

<< PrevIndex of 90 Sample Resumes

<< PrevIndex of 90 Sample Resumes

This resume was written or critiqued by a member of Susan Ireland’s Resume Team. The job seeker agreed to allow us to make his or her resume anonymous and to post it on this website.

To learn how to write an effective resume, go to 10 Steps: How to Write a Resume. To write your resume with easy-to-use templates, sign up for Susan Ireland’s Ready-Made Resumes.

MICHAEL WHARTON
123 Real Street
San Francisco, CA 12345
(123) 555-1234
mwharton@bamboo.com

OBJECTIVE: A Project Management position focusing on Program Development and Training

PROFILE

- Highly organized, diligent and responsible, able to create and execute complex projects and programs to meet organizational needs.

- An enthusiastic and thorough trainer and team member, able to convey information with clarity, patience and the terminology appropriate to specific audiences.

- A quick learner, able to absorb new material with ease.

SELECTED ACCOMPLISHMENTS

* Project Management / Program Development

- Conceived, planned and directed a summer music camp for children, reaching participation of up to 150 within three years. Designed curriculum, recruited staff, and developed all creative, advertising and promotional materials.

- Developed an extensive choir program for adults and children, including weekly rehearsal scheduling, event and performance planning, promotion and budgeting for seven distinct choirs.

- Set up and grew an alternative educational program, utilizing crafts, dramatic arts and music to spark interest and increase member participation.

- Utilized creative and methodical research techniques to explore and analyze innovative educational topics and presented findings to experts at the University of Colorado.

* Training

- Designed and delivered illuminating and enjoyable classes as part of educational program; presented new material and developed testing for student evaluation.

- Trained individual vocal students in technique, production and performance readiness. Taught choirs of 8-50 members ranging in age from 5-95.

- Selected to train all new restaurant hires, based on thoroughness and the ability to communicate effectively with diverse individuals and groups.

* Team Building & Client Relations

- As professional scorer, discussed grading criteria and interpretations for student projects in English, Science and Music in order to reach consensus with scoring team members, consistently maintaining productivity and cohesiveness.

- Provided leadership and counseling to church members to resolve concerns and maintain smooth relations between staff and membership.

- Regularly complimented on quality of service and client satisfaction at restaurant and church positions.

WORK HISTORY

2003-04, Professional Scorer
AMERICA SCORING, INC., Princeton, NJ

2001-03, Full-time Ph.D. candidate
UNIVERSITY OF COLORADO, Boulder, CO

1999-01, Restaurant Associate
BERTUCCI ORGANICS, Boulder, CO

1993-99, Music Director / Educational Program Development
East End and St. Anne’s churches, Mayberry, NC

EDUCATION

Ph.D. candidate, Music Literature, University of Colorado, Boulder, CO, 2001-03

M.M., Carlyle University, Asheville, NC, 1998

B.A., Central State College, Mulhill, NC, 1993

<< PrevIndex of 90 Sample Resumes

<< PrevIndex of 90 Sample Resumes

This resume was written or critiqued by a member of Susan Ireland’s Resume Team. The job seeker agreed to allow us to make his or her resume anonymous and to post it on this website.

To learn how to write an effective resume, go to 10 Steps: How to Write a Resume. To write your resume with easy-to-use templates, sign up for Susan Ireland’s Ready-Made Resumes.

RAE LONDON
123 Halloran Street, #3
San Francisco, CA 12345
123-555-1234
rlondon@bamboo.com

OBJECTIVE: A position in Project Management

PROFILE

** Nine years’ experience developing, implementing, and managing complex projects within time and budgetary constraints.

** An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure.

** A highly skilled listener and communicator, able to assess client needs and convey necessary information with clarity and enthusiasm.

** Computer skills include: MS Word, Excel, and Internet.

PROJECT MANAGEMENT ACCOMPLISHMENTS

** As Investigator, researched local businesses for state licensing purposes:

- Interviewed clients to assess needs and establish rapport.

- Inspected sites for compliance with state regulations.

- Consulted with clients to explain procedures and respond to questions.

- Mediated between client, community members, city and county planning departments, and law enforcement agencies to ensure communication flow and resolve concerns.

- Prioritized and coordinated tasks to complete projects within deadlines.

** As Deputy Probation Officer, developed, marketed, and implemented a new job placement program for at-risk youth:

- Created a manual of job skills for use by program educators.

- Networked with local business and organizations to match youth with appropriate skills training or employment locations.

- Achieved a strong record of success in a dynamic environment.

** Initiated, developed, and managed the creation and implementation of a “New Hire Manual” for SF County Probation Department employees:

- Researched and organized materials for training curriculum.

- Designed and delivered thorough and well-organized quarterly training to new hires.

** Supervised daily activities of 12 staff and 40 participants at Department of Licensing.

** Wrote comprehensive reports for supervisor’s review throughout work history.

WORK HISTORY

2002-pres., Investigator, State of California
DEPT. OF LICENSING, San Francisco, CA

1996-02, Deputy Probation Officer
SAN FRANCISCO COUNTY PROBATION DEPARTMENT, San Francisco, CA

EDUCATION

B.S., California State University, Sacramento, CA, 1996

<< PrevIndex of 90 Sample Resumes

<< PrevIndex of 90 Sample Resumes

This resume was written or critiqued by a member of Susan Ireland’s Resume Team. The job seeker agreed to allow us to make his or her resume anonymous and to post it on this website.

To learn how to write an effective resume, go to 10 Steps: How to Write a Resume. To write your resume with easy-to-use templates, sign up for Susan Ireland’s Ready-Made Resumes.

Christopher Rightland
123 Rangeley Rd.
Hillsdale, TN 12345
123-555-1234
crightland@bamboo.com

JOB OBJECTIVE: Auto Industry Program or Project Manager

SUMMARY OF QUALIFICATIONS

+ Four years’ program management experience in the automotive industry.

+ Exceptional collaborator; able to bridge company and client interests.

+ Highly organized and accurate; strong analytic and presentation abilities.

+ Track record for meeting timelines and exceeding expectations.

+ Experienced in RFQ and PPAP/APQP quality processes; computer proficient.

PROFESSIONAL EXPERIENCE
2002-04, U-Save Sales, Hillsdale, TN
PROGRAM MANAGER
Co-managed OEM injection molding programs which grew from $2M to $10M.

+ Managed program implementation from quote to production using MS Project.

- Ensured that deadlines, quality standards, and client expectations were met.

- Coordinated teams from engineering, quality, design, tooling, and purchasing.

+ Served as liaison between staff and clients, earning their confidence with reliable follow-through and clear communication.

+ Collaboratively prepared hundreds of RFQs and reviewed them meticulously to ensure accuracy, completeness, and timely submission.

+ Created and maintained sales forecasts for two dozen products, projecting and analyzing production, revenues, and capacity to inform key business decisions.

+ Performed market research, developed documentation, and delivered PowerPoint presentations that ultimately won a new door handle commodity contract.

+ Coordinated transfer of ten production tools to our facilities from competitors.

1998-02, Rodham Corporation, Carola, TN
MARKETING CAMPAIGN COORDINATOR, 2001-02
Won management support and managed campaign for unique aftermarket product.

+ Presented products and addressed questions from prospective customers at 15 commercial and technical trade shows.

PROGRAM MANAGER, 1999-01
Administered $5M in exterior automotive products programs, including management of RFQ process, client relations, production volume, and PPAP.

+ Developed highly accurate production floor spreadsheet to track production inventory by tool and process for each shift.

ADMINISTRATIVE ASSISTANT, 1998-99

TRAINING & EDUCATION
PPAP & APQP Quality Training, Great Motors Inc., Detroit, MI
General Studies coursework, Treeton University, Treeton, KY

<< PrevIndex of 90 Sample Resumes

<< PrevIndex of 90 Sample Resumes

This resume was written or critiqued by a member of Susan Ireland’s Resume Team. The job seeker agreed to allow us to make his or her resume anonymous and to post it on this website.

To learn how to write an effective resume, go to 10 Steps: How to Write a Resume. To write your resume with easy-to-use templates, sign up for Susan Ireland’s Ready-Made Resumes.

SERENA SALVO
123 Bond Street
San Francisco, CA 12345
(123) 555-1234
ssalvo@bamboo.com

OBJECTIVE: Account Manager

SUMMARY OF QUALIFICATIONS

** Eight years’ experience in Account/Project Management and Marketing, including products and services for international markets.

** An organized and detail-oriented manager, able to prioritize and delegate tasks effectively to ensure timely project completion within a team environment.

** Proficient in MS Word, QuarkXpress, and Excel.

PROFESSIONAL EXPERIENCE

Account Manager, INTER-AD, INC., San Francisco, CA, 1999-pres.

** Directed comprehensive multilingual marketing and advertising projects to support clients expanding into international markets.

- Determined project scope and collaborated with team members to develop project plan, including schedules and budgets of up to $400K.

- Coordinated with language and graphics departments to ensure adherence to schedule and quality of final products.

- Acted as primary liaison with clients throughout production, maintaining daily contact to resolve concerns, facilitate communication, and ensure satisfaction.

** Managed a 10-person project team to complete the adaptation of a Hello Stranger website into six languages for Williams Films.

** Worked closely with advertising agencies to develop international marketing materials and resources for agency clients.

Management Assistant, EFB ADVERTISING ASSOCIATES, San Francisco, CA, 1998-99

** Developed sales territory and built strong client relationships within a highly competitive environment through networking and incentive programs.

** Assisted manager with overall office supervision, including training and direction of eight management trainees.

Sales & Marketing Assistant, CELLULAR ACCESS SYSTEMS, Chicago, IL, 1996-98

** Provided sales and marketing support for a high-tech card access system.

- Created direct mail pieces and product brochures for marketing campaign.

- Produced training manual for employees of MGM Grand Hotel, Las Vegas.

EDUCATION & TRAINING

B.A., International Affairs and Commerce, Dean’s List
University of the Pacific, Stockton, CA, 1996

Japanese Association for the Experiment in International Living
School of International Training, Tokyo, Japan, 1995

<< PrevIndex of 90 Sample Resumes

<< PrevIndex of 90 Sample Resumes

This resume was written or critiqued by a member of Susan Ireland’s Resume Team. The job seeker agreed to allow us to make his or her resume anonymous and to post it on this website.

To learn how to write an effective resume, go to 10 Steps: How to Write a Resume. To write your resume with easy-to-use templates, sign up for Susan Ireland’s Ready-Made Resumes.

Russell Intershalle
123 Louise Elllington Avenue
Gary, IN 12345
123-555-1234
Russell_Intershalle@bamboo.com

JOB OBJECTIVE
PR/Communications Specialist or Event Planner

SUMMARY OF QUALIFICATIONS

* High-energy professional with 10 years’ experience with: broadcast sales, trade shows, celebrities and VIPs, budget management, TV news production

* Motivated self-starter; able to spark interest and take initiative.

* Organized, detail-oriented, and reliable.

PROFESSIONAL EXPERIENCE

2002-pres., Assistant, Affiliate Sales And Marketing, Prairie Networks, Gary, IN

PROMOTIONAL ACTIVITIES

* Created humorous beach concept for client premium mailing; sent beach bags, baseball caps, and margarita mix to the Prairie Channel’s top 20 prospects.

* Handed out promotional materials at trade shows, interacting with the crowd and generating enthusiasm for Prairie Networks programs.

* Registered and welcomed guests at an annual corporate event, setting an energetic social tone and involving them in mixer games and prize giveaways.

* Assisted back stage with high-profile marketing events such as Pride Venture.

EVENT PLANNING

* Planned eight successful VIP receptions in various cities to help launch Rolling Planet, a mobile set on an 18-wheeler truck.

* Arranged four formal client dinners at fine restaurants in New York City, attending meticulously to details such as media presentation equipment, Prairie Network banners, custom menus, and napkins with our logo.

* Arranged a 100-person staff holiday party on short notice, pulling off a great event on a very low budget.

BUDGET MANAGEMENT

* Managed and reconciled $750K regional budget of six ongoing accounts, using Excel spreadsheets. Year 2003 ended with over $100K to spare.

* Made spending decisions, and processed and tracked check requests, invoices, and expense reports to meet and manage numerous project budgets.

1999-02, Sales Assistant, AGM-FM, Ft. Ord, CA

* Produced hundreds of sales proposals, program one-sheets, and sales kits on tight deadlines as the sole support for ten account executives and three managers in a busy sales department.

* Created bar graphs and charts on Harvard Graphics and PowerPoint, incorporating qualitative data gathered from Scarborough database.

* Established and maintained ongoing account list of hundreds of clients.

1998, Executive Assistant, TRP-FM, Miami, FL

* Provided multi-faceted support for the station’s owner, often interacting with celebrities, politicians, and corporate executives, exercising diplomacy and discretion at all times.

1995-97, Field Producer, Cable News 33, Ft. Ord, CA

* Produced general news and human-interest stories such as a two-part story about an unusual religious group.

* Frequently selected to write business stories because of my clear, concise writing style and ability to simplify complex details.

1990-94, Case Management Assistant, Office of Welfare Appeals, Washington, DC

1989, News Intern, News Outlet, Washington, DC

EDUCATION

1989, BA, Broadcast Communications, Princeton University, Princeton, PA

<< PrevIndex of 90 Sample Resumes

<< PrevIndex of 90 Sample Resumes

This resume was written or critiqued by a member of Susan Ireland’s Resume Team. The job seeker agreed to allow us to make his or her resume anonymous and to post it on this website.

To learn how to write an effective resume, go to 10 Steps: How to Write a Resume. To write your resume with easy-to-use templates, sign up for Susan Ireland’s Ready-Made Resumes.

NANCY ALLENBERG
1750 Heathcliff Road
Walnut Creek, CA 12345
123- 555-1234
nallenberg@bamboo.com

OBJECTIVE: A position working with California vintners, focusing on program coordination and national / international promotions

HIGHLIGHTS OF QUALIFICATIONS

* A highly organized and committed professional with an ever-deepening knowledge of wines and a passion for extolling the virtues of wine as art.

* Skilled in cultivating positive relationships with clients and colleagues; particularly adept at communicating with clarity and diplomacy to individuals from diverse cultural and organizational backgrounds. Fluent in French, conversational in Italian.

* Known for enthusiasm, persistence, follow-through and fostering collaborative relationships to resolve concerns and ensure program/project completion and success.

PROFESSIONAL EXPERIENCE

2001-pres., WINES OF THE AMERICAS INSTITUTE, San Francisco, CA
National Programming Director

* Worked closely with 30 U.S. chapters and one Paris chapter to maintain consistent communication and foster cohesiveness and an international team effort in the promotion of wine and food.

* Inspired chapters to develop and implement creative educational programs, including “Days of Wine and Cheeses,” which introduced the exploration of taste, healthy foods, and the enjoyment of dining traditions to elementary school students.

* Consistently encouraged and assisted chapters in promoting vintners through educational and innovative programs and events.

* Coordinated the annual AIWF fundraising event, the Rare Wine and Lifestyle Auction:

- Solicited lots from AIWF chapters, vintners and collectors.

- Consulted with vintners, chapters and donors to set up lots, ensure accuracy and completeness of documentation, and coordinate both silent and live auctions.

- Worked closely with wine and food consultant to create a comprehensive and appealing auction catalog.

1999-01, SF OPERA & ACADEMY OF ART COLLEGE, San Francisco, CA
Concurrent with
ABC REAL ESTATE LOANS, Walnut Creek, CA
Executive Assistant / Promotional Assistant

* Assisted SF Opera’s External Event Planning Department with special event facilitation.

* Supported Academy of Art College’s Assistant Dean in implementing diverse projects.

* Prepared marketing materials for ABC’s Loan Officers and maintained client contact.

1994-99, UNIVERSITY STUDIES & OVERSEAS EXPERIENCE
Resided in Rome, Paris, and Bristol while completing university studies

Previous experience includes: Public Relations Representative, Bank of America, Bangkok, Thailand; and Assistant Coordinator of Art and Cultural Programs, National Museum, Jakarta, Indonesia.

EDUCATION

M.A., Classical Studies, University of Bristol, Bristol, England, 2000

B.A., Art History with honors, University of Paris, Paris, France, 1999

A.A., Art History with honors, John Cabot University, Rome, Italy, 1995

<< PrevIndex of 90 Sample Resumes

<< PrevIndex of 90 Sample Resumes

This resume was written or critiqued by a member of Susan Ireland’s Resume Team. The job seeker agreed to allow us to make his or her resume anonymous and to post it on this website.

To learn how to write an effective resume, go to 10 Steps: How to Write a Resume. To write your resume with easy-to-use templates, sign up for Susan Ireland’s Ready-Made Resumes.

HARRY HUMPHREY
123 San Bernardo Street, #123
Portland, OR 12345
123-555-1234

CAREER OBJECTIVE
A position in Marketing & Product Management
with a focus on Project Coordination and Team Leadership

SUMMARY OF QUALIFICATIONS

* More than six years’ experience providing increasing levels of leadership in marketing and product management for an internationally known industry leader. Adept at working with multiple brands and consumer segments.

* Skilled in strategic planning and implementation; able to prioritize effectively, multi-task and achieve objectives within time and budget.

* A clear and dynamic communicator; able to present marketing programs to diverse audiences and negotiate agreements with vendors.

* Known for building strong relationships with internal and external partners.

PROFESSIONAL EXPERIENCE

1998-pres., ALMOST NIKE, Portland, OR
Marketing Programs Manager, 2003-pres.
Visual Manager, 2001-03
Marketing Specialist & Assistant, 2000-01
Sales Operations Specialist, 1998-00

Marketing & Product Management

* Consistently achieved corporate objectives by selling-in marketing and visual programs for ShoePRO, Almost Nike and Hikers brands.

* Negotiated and collaborated with brand marketing and account partners to create and customize programs that improve sell-through for target markets.

* Worked with marketing, advertising, merchandising and account executives to develop strategies that generated sales of new or selected products.

* Presented marketing initiatives at New York Market Week and customer meetings.

* Co-produced and managed annual budgets of $3-8M. Provided budget management to accounts, ensuring that key items were advertised; wrote and presented marketing briefs on ROI for senior executives.

* Designed and coordinated special onsite events and incentive programs to promote brand awareness and increase sales. Consistently developed successful programs within strict deadlines and budgets.

* Negotiated with visual and merchant teams for appropriate space and shop enhancements to improve flow and increase sales.

* Synthesized sales information; collaborated with store planning and account executives to provide ROI analysis to key internal partners to determine viability of marketing, advertising and visual programs.

Team Leadership

* Trained merchandise coordinators and sales associates to implement merchandising and visual strategies to support company-wide, on-floor programs.

* Worked with store planning teams to create floor plans consistent with product assortments and key initiatives.

* Coached and directly managed Retail Marketing Specialist to ensure accurate budget management, daily operations and prompt resolution of issues. Provide motivation and evaluation to foster staff development.

* Developed customized materials for on-floor coordinators, including seasonal product and merchandising briefs, Point-of-Sale and product placement plans for three brands reaching all consumer segments.

* Provided training tools and direction to selling specialists in partnership with account and brand management team.

1996-98, EXPERT MEETING MANAGERS, Seattle, WA
Events Manager

* Designed and coordinated meeting and special event programs for Seattle-based companies, including planning, budget development and event management.

* Selected sites, negotiated contracts, created menus, developed print and collateral materials, coordinated travel and logistics, and provided onsite assistance to monitor function setup, staffing and service.

1992-96, INVESTMENT BANKERS R US, Seattle, WA
Marketing Coordinator / Meeting Planner

* Maintained corporate marketing library, updated company fact sheet and biographies, handled press releases, arranged advertising space for industry-related articles and print ads for vertical publications.

* Researched and reviewed prospective clients using online computer services, referring optimal candidates to Marketing Manager.

* Directed and coordinated corporate and industry events, including multimillion-dollar equipment leasing deal closings, company meetings, parties, receptions and dinners.

* Secured event speakers and coordinated transportation and accommodations for out-of-town guests.

Previous experience includes:
Office Supervisor for Temporary Personnel Agency, Seattle, WA
Staff Assistant to Representative Joe Politic, Washington, DC

EDUCATION & TRAINING

B.A., Public Affairs, University of California, Berkeley, CA, 1988

Team Leadership seminar, American Management Association, 2004

<< PrevIndex of 90 Sample Resumes

<< PrevIndex of 90 Sample Resumes

This resume was written or critiqued by a member of Susan Ireland’s Resume Team. The job seeker agreed to allow us to make his or her resume anonymous and to post it on this website.

To learn how to write an effective resume, go to 10 Steps: How to Write a Resume. To write your resume with easy-to-use templates, sign up for Susan Ireland’s Ready-Made Resumes.

PATRICIA GONZALEZ
123 Russell Avenue, Pittsburgh, PA 12345
123-555-1234
pgonzalez@bamboo.com

E-COMMERCE PROJECT MANAGER

SUMMARY

* Over seven years’ technical project experience, seven years in relationship management, and over two years e-commerce project leadership.

* MBA and MS, Engineering (South American equivalents).

* Proven ability to target and reach high standards; widely perceived as a technical resource.

* Exceptionally precise yet comprehensive thinker; strong team builder; skillful negotiator.

* International, cross-cultural experience, and fluency in five European languages.

PROFESSIONAL EXPERIENCE

PayTime, Pittsburgh, PA, 2003-present

PROJECT MANAGER
Managed multiple IT projects for an e-payment provider with 20% monthly growth.

E-COMMERCE TECHNOLOGY
Developed e-commerce product allowing websites to accept online payments and establish credit relationships of up to $3M per month with banks.

* Led successful server-side gateway integrations with two large banks and oversaw gateway software integration with over 100 commercial websites.

* Upgraded product with new features, opening code to accommodate customer language and platform preferences, improving interface, and increasing security.

* Conducted thorough stress tests to meet financial industry quality standards.

* Adjusted to the unpredictable loss of a major partner by quickly integrating a new bank.

SYSTEMS DEVELOPMENT
Created extranet-based customer relationship systems allowing partners to track real-time progress of customer application and reducing processing time from 90 to 30 days.

* Built and rolled out branded website for company reseller network increasing lead response volume by 300% within two months.

* Implemented Goldmine sales tracking software, smoothly linking customer relationship systems.

* Dramatically improved customer ease of use and clarity of information.

TEAM MANAGEMENT
Attracted outstanding technical staff and catalyzed strong, eager performance with enticing challenges and responsibilities.

* Encouraged cross-training and peer mentoring, and created team cohesion by involving staff in rollouts and strategic planning.

* Established clear-cut job definitions, filled positions through internal promotion whenever possible, and trained and managed top-notch engineering team of eight.

RELATIONSHIP MANAGEMENT
Maintained high satisfaction among partners, customers, and clients.

* Collaboratively developed new projects with senior managers at partner companies, negotiating and expanding alliance terms along with technical goals and timelines.

* Oversaw technical e-commerce partnerships with major shopping carts (Miva, ECBuilder, ShopSite), completing integrations on time and expanding business opportunities for both partners.

* Championed top-level account service, facilitating the sales success of 15 resellers by ensuring relevant technical support and assistance with client relationship issues.

Para Force, Caracas, Venezuela, 1996-2002
Managed major accounts and developed engineering improvements for South American stainless steel leader.

VICE SALES MANAGER, 2000-2002
Increased sales by 22% in two years by managing major accounts, joining managers on sales calls, and overseeing product training of account managers from 35 international agencies.

* Won three of Para Force’s top ten customers, generating $2.7M annually.

* Designed layout and content of corporate website, conveying product benefits with simple, inviting, and educational images and ideas.

* Reduced errors by over 50% by troubleshooting price quotes and invoicing.

* Saved $1M annually by adjusting price policy to minimize dumping taxes.

PROCESS ENGINEER, 1997-2000
Streamlined operations of stainless steel welded tube factory with process engineering innovations.

* Improved cross-cultural relationship between plants in different countries.

* Designed and implemented concise production management chart, new product classification system, and defect classification chart, providing simple effective tools for plant managers.

IT ENGINEER, 1996-1997
Launched new ERP system on IBM AS 400; installed terminals; tested programs; educated sales force; provided support service; and taught computer-illiterate workforce of 70 how to use a PC.

EDUCATION

MBA, Universite de Caracas, Venezuela, 1996

MS, Industrial Engineering, Universite de Caracas, Venezuela, 1996

SOFTWARE KNOWLEDGE

Proficient in E-commerce, shopping carts, E-payment, HTML, FTP, ShopSite, Goldmine, ECBuilder, Excel, MS Project, PowerPoint, Dreamweaver; familiar with NT, Linux, Unix, Java, Perl, C/C++, cgi, TCP/IP, XML, java-script Transact, Onyx, Saleslogix, Miva

<< PrevIndex of 90 Sample Resumes

This resume was written or critiqued by a member of Susan Ireland’s Resume Team. The job seeker agreed to allow us to make his or her resume anonymous and to post it on this website.

To learn how to write an effective resume, go to the Resume Guide. To write your resume with easy-to-use templates, order Susan Ireland’s downloadable software, Ready-Made Resumes.

Cynthia Lau
123 Primary Lane
South Hampton, NH 12345
123-555-1234
clau@bamboo.com

JOB OBJECTIVE
Executive Manager or Director of Major Business Projects/Initiatives

SUMMARY OF QUALIFICATIONS
** Eleven years’ progressive leadership of major business projects.

** Exceptional team management in critical collaborative contexts.

** Robust record of success in achieving complex objectives and timelines.

** Dynamic, articulate, analytical, and results-oriented; I love a good challenge.

PROFESSIONAL EXPERIENCE
1998-pres., Home Entertainment Solutions, Boston, MA
Director, Project Management Department, 2002-pres.
Led multimillion-dollar business initiatives and created a highly effective new department including an intranet and training program; dramatically reduced time to market with a new project management process.

** Planned and launched distribution in 4,000 retail stores in 60 days.
- Selected and led cross-functional team from 16 departments, and served as point person, ensuring high levels of synergy among companies.
- Established detailed action plan and attained milestones; created efficient documentation system available to all involved via intranet.
- Ensured installation of 4,000 in-store kiosks and live demo units.
- Won internal support with inspiring presentation of objectives and benefits.

** Wrote and persuasively presented proposal to executive team, and directed initiative for a major e-Business program projected to save $20M per year.

** Oversaw development, beta, and launch of three new products with other companies, including a digital video recording product and the largest interactive television platform in the U.S. with over 3 million customers.

** Managed $1.5B partnership with QEX; implemented acquisition and integration of Worldwide (a broadband service).

Senior Project Manager, Media Company Acquisition, 2001
Directed smooth transition for technically complex migration of 3 million customers following $2B acquisition, achieving high retention.

** Led steering committee of key department heads and three critical vendors to develop and implement an elaborate plan for a risky customer migration of 100,000 customers per day for 31 days.

** Negotiated sensitive vendor agreements, and managed $30M transition budget.

** Held daily conference calls and weekly meetings to track and troubleshoot progress, frequently creating multi-layered contingency plans.

Senior Project Manager, Customer Service, 2000
Launched joint technical call center handling 300,000 calls per month, consistently meeting specified performance metrics.

Project Manager, Home Entertainment Solutions Japan Launch, 1999
Selected by CFO to collaborate with five Japanese partners on enterprise start-up.

** Developed policies, procedures, and processes for all aspects of operations, including dealer approval, sales, customer support, and billing.

Senior Project Specialist, Financial Planning, 1998

Led multi-department finance team to develop support process for sales and marketing promotions; served on vendor selection team.

** Negotiated and managed vendor contracts, and launched two employee programs.

1997-98, HEALTH INSURE CORPORATION, Boston, MA
Corporate Insurance Analyst
Managed $500M portfolio of 12 Fortune 500 clients, consistently achieving high returns.

** Led re-engineering team to dramatically improve operating efficiencies.

1993-97, FUNDCORP, INC., Chicago, IL & Detroit, MI
Senior Financial Analyst, 1995-97
Successfully managed projects such as forecasting, profitability analyses, a General Ledger upgrade, and five-year strategic planning.

** Reconciled $3M inventory, evaluated capital spending, and implemented inventory process controls program that increased warehouse efficiencies by over 20%.

Financial Analyst, FundCorp Financial Development Program, 1993-95
Selected for financial management training program, managed budgets of $10M, consolidated financial plans for 15 facilities, and assisted with special projects.

EDUCATION

B.S., Business Administration, 1993, Loyola University, Chicago, IL